Support Analyst

Los Angeles, CA
30+ days ago

Job Description

Bolt’s mission is to democratize commerce by making online buying easy, trusted, and consistent for millions of happy shoppers. Read more about our mission in our manifesto. We believe that every retailer needs a great online shopping experience to power their business in the future, and to do that effectively they need Bolt.

Support Analysts are critical contributors to our customer’s success. Your excellent communication and problem-solving skills will maintain Bolt’s reputation across the industry for world-class customer service. You will also be an relentless advocate for our customers by providing insight and perspective to influence improvements within our product and across the organization.

This role is ideal for someone who wants to develop opportunities in Technical Support, Customer Success, Customer Education, Risk or Professional Services, while shaping and influencing the direction of our growing Technical Support team.

What you'll be doing

    • Resolve customer requests and issues via chat, email and the occasional phone or Zoom call
    • Collaborate with other Bolt team members to find solutions to difficult problems
    • Contribute to team process improvements and efficiencies
    • Help create and update self-service channels, ensuring that Bolt’s merchants can find answers to their questions even faster
    • Provide occasional weekend on-call support

Basic Requirements

    • 2-4 years of work experience in a corporate, tech company or startup environment
    • A natural problem solver who loves helping people
    • Ability to type reasonably fast (35+ wpm) in a chat support environment (Free Typing Test - Check Your Typing Speed in 60 Seconds | LiveChat Tools )
    • Clear and effective communications, both written and verbal
    • Attention to detail
    • Ability to empathize with customers
    • Willingness to follow established processes and guidance

What we'd love to see

    • Previous technical support experience (ideally at a software company)
    • Experience with web technologies (javascript, HTML, etc.)
    • eCommerce or FinTech experience
Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.


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