Account Specialist

Ellsworth Adhesives
Germantown, WI
30+ days ago
Ellsworth Adhesives
Ellsworth Adhesives

Job Description

Ellsworth, an industry leading global distributor of specialty chemicals and equipment, currently has an Account Specialist opportunity at Ellsworth Adhesives, located in Germantown, WI.

This position is responsible for building and maintaining daily relationships with key accounts, entering orders and quotes, developing new customers, following up sales leads and providing customer service. Account Specialists generate business and interest in Ellsworth Adhesives from new and existing customers through relationship building. This position may work closely with Engineering Sales Representatives (ESR' s) or Sales Management on target accounts and large opportunities requiring technical assistance. The overall direction for this position will come from an Inside Sales Manager. The overall direction for the department comes from the Inside Sales Director.


  • 5 years of experience of related industrial experience, preferably from a custom adhesive, chemical, coatings/paint, pharmaceutical/food manufacturing or packaging/dispensing environment
  • Associate degree (college or technical) in a related field of study preferred
  • Above average PC skills and high proficiency with Microsoft Office products and windows-based software
  • Experience working with ERP Systems, preferably Epicor Prophet 21
  • Must be meticulous with above average detail orientation, accuracy and follow-through
  • Ability to be self-directed and individually resourceful, working independently but also within a fast-paced team environment
  • Maintain professionalism at all times and have strong customer service and verbal communication skills
  • Proven track record of effective leadership, coaching and training skills and abilities
  • Ability and willingness to learn and grow within a dynamic and expanding company
  • Must occasionally lift and/or move up to 50 lbs

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes: Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.


  • Communication with external prospects and customers
  • Manage all communication channels with customer including telephone, in-person, email, live chat and customer online portals
  • Serve as face of the organization to customer contacts always maintaining profession image and portraying the values of the Ellsworth organization
  • Present benefits for doing business with Ellsworth Adhesives
  • Closing the sale by addressing customer concerns, demonstrating empathy and consistently moving the customer towards commitment
  • Communication on quote and order related topics including:
  • Product availability, pricing, order details and status, delivery and return logistics, price increases and material changes and discontinuations
  • Customer order life cycle management
  • Coordinate the customer order from beginning to end ensuring optimal customer experience throughout
  • Life cycle management responsibilities include:
  • Review customer Request for Quote (RFQ) and Purchase Orders (PO) to evaluate and document customer requirements in ERP, Warehouse Management System and Quality Management System
  • Accurately translate customer level 1,2 and 3 requirements RFQs and POs into Quotes and Orders in ERP system
  • Evaluating order fulfillment status for assigned customers and orders
  • Resolving order credit and material hold situations
  • Review and take action on unapproved orders, expiring quotations, customer credit and return (RMA) requests and order required date portals
  • Manage order cycle from order acceptance to shipping confirmation on customer hosted websites and portals
  • Partner with outside sales representative for territory and business development
  • Work with outside sales representative to identify and prospect account opportunities within the territory
  • Complete prospecting calls to potential customers, capturing information in CRM and scheduling follow up calls for account penetration
  • Participate in targeted marketing campaigns, follow up on sales leads while proficiently utilizing CRM
  • Strategically target up-selling existing accounts, focusing on uncovering new opportunities
  • Review customer buying history verses current demand to identify potential lost business
  • Coordination and communication with internal partners and departments to efficiently and timely handle customer requests including:
  • Coordinating order logistics and requirements with Distribution
  • Servicing Vendor Managed Inventory programs with ePlus
  • Developing response to customer bid request with Sourcing
  • Answering requests for supplier documentation with Purchasing
  • Establishing customer accounts and credit with Credit
  • Resolution of customer open invoice issues with Accounting
  • Review of customer requirements with Quality

To apply, follow the link to our careers site to submit your Resume & Wage Expectations in response to this posting. Candidates who have not applied previously will be asked to register, create a username and password at

Ellsworth Corporation is an Equal Opportunity Employer providing equal access to programs, services and employment to all persons. All employment decisions are made on the basis of qualifications, merit and business need. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website.

Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Work Location:

  • One location

Work Remotely:

  • No


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