Customer Success Advocate

Las Vegas, NV / Remote
30+ days ago

Job Description

Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (over 1 million happy sleepers and counting!), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night's sleep)!

Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post purchase journey. We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family.

Oh, and by the way - we’ve been doing the “remote work thing” since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually - it’s in our nature!

**This is a Remote, Work from Home opportunity in the United States. Must be available to work 40 hours per week. We are currently looking to fill shifts from 7:45am-4:15pm PST; 9:45am-6:15pm PST. Must be able to work weekends & holidays. Additionally, you must have a dedicated quiet work space to be considered for this role.**


  • Live and breathe a Customer First mindset

  • Provide world class service to customers and prospects via phone, chat and email

  • Use active listening (and reading) skills to ensure you understand each customer’s needs clearly

  • Multi-task on a variety of web based tools simultaneously to efficiently and effectively address customer inquiries

  • Comfortable handling escalated customer interactions from time to time

  • Be able to treat each customer with respect, empathy and understanding, no matter what kind of day you’re having

  • Be prepared to become a ‘mattress and sleep expert’ - open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information

  • Keen to solve problems - do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies

  • Comfortable engaging non-stop throughout your shift with customers via phone, chat and email

  • Willingness to participate by video chat on all internal team meetings

  • Surface what you see - share your front line insights with team leads, supervisors and managers to help drive continuous improvement in our customer experience

  • Help customers and prospects find the best products to meet their needs - always be looking for opportunities to bring more of our products into customer homes to improve their quality of life - after all - what’s more important than a great night’s sleep?

  • Get excited to come to work every day - bring your best self, be a great team member and get to know fellow employees located around the world!


  • A minimum of 1 year of customer support or, sales experience in any environment

  • A minimum of 1 year working in a contact center environment, either remotely or in person - you thrive on phone, chat and email

  • Have experience handling a high volume of tickets

  • Excellent written and spoken English

  • Ability to bring an upbeat, professional and respectful approach to work each day

  • Experience/proficiency in programs such as Kustomer, Chat Tools, Zendesk, Google Suite, Slack

  • Comfortability and familiarity with working from home and being a self-starter

  • Tech savvy with the ability to type at approximately 50+ WPM (ideally)

  • Blazing fast internet connection in your zen work sanctuary


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

5 hours ago
Tamil Nadu Chennai