Title: Software Support Analyst
Reports to: Manager, Support
Location: Lakewood, CO
Travel: Less than 20%
MedKeeper creates cloud-based mobile applications to help health care professionals better manage pharmacies and track medications. We are in search of passionate, dedicated, and talented people to join our team. We offer a full range of benefits, but most importantly a work environment focused on elevating one another, delivering innovative solutions, and providing outstanding customer service. We believe that exceptional people create a great culture and ultimately, an outstanding business.
MedKeeper is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
We are an award-winning company based in Denver, Colorado. MedKeeper has been named the KLAS Category Leader for IV Workflow Management year over year since 2017 as well as “Top Vendor-In-Use” by Pharmacy Purchasing and Products (PP&P) for our PharmacyKeeper Verification application in 2020.
The Software Support Analyst (SSA) will apply their hospital pharmacy experience while being responsible for supporting the entire implementation team throughout the implementation process and assisting our customers with ongoing support. The SSA must be proactive in supporting team members, learning new technology, and facilitating customer success. This role requires an individual that is detail-oriented, organized, and efficient at managing multiple projects.
A strong candidate excels in a team environment and strives to improve upon current processes and procedures. Further, the desired candidate exhibits polished customer service skills and enjoys troubleshooting issues for both customers and team members. This role has many advancement opportunities throughout our organization.
Assist end-users with questions and problems during business hours and during rotating on-call responsibilities
Contribute to implementations to ensure desired client objectives and goals are met
Diagnose problems/issues and resolve with a client or generate support tickets as needed
Develop expertise with MedKeeper applications
Enter clients’ data and configure applications to ensure desired product functionality
Proactively seek new tasks/projects to assist implementation teams
Provide administrative assistance to cross-functional teams as needed
Bachelor’s or Associate’s degree or in the process of obtaining a degree is preferred
Experience in a hospital pharmacy setting, and CPhT certification is a plus.
1-2 years in customer service and/or data entry role is beneficial, but not required for the right candidate
Ability to work independently; must be able to manage deadlines and multiple projects concurrently
Strong written, verbal, telephone, and interpersonal communication skills
Proven ability to work as a member of a team
Exhibits professionalism, commitment to excellence, detail orientation, and accountability
Strong organizational skills with a proactive approach to problem-solving
Proficiency with MS Office applications
$55,000 - $75,000/year
The position includes a full range of benefits including medical, dental, EAP, life insurance as well other voluntary insurance coverage. MedKeeper does not have a PTO policy or track PTO days. Employees are encouraged to take as much PTO time as possible while maintaining a high level of performance.
This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.