Sales Counselor

Job Purpose

The Sales Counselor is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects and converting those prospects into Residents.

Work Hours

Sunday through Thursday, generally 8:30am - 5:00pm

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com.

Benefit of working for us based on eligibility

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Duties and Responsibilities

• Responsible for nurturing qualified leads through entire sales process from inquiry to move-in.
• Responsible for community outreach with primary goal of generating qualified referrals.
• Regularly meets goals, including but not limited to: move-ins, inquiries, tours, home visits, phone calls, outreach and events.
• Responds to inquiries, scheduled visits, conducts tours and closes sales per sales and marketing goals.
• Conducts daily and weekly review of closing strategies for prospects in the pipeline.
• Ensures CRM is being utilized for all internal and external sales activities.
• Participates in scheduled sales calls.
• Works collaboratively with Sales Director, Executive Director and other department heads to create a positive hospitality-oriented atmosphere for all Team members and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
• Completes all departmental-related reports in an accurate and timely manner.
• Works collaboratively with department heads to emphasize the team’s role in sales.
• Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
• Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings, and national meetings as scheduled.
• Completes in a timely manner all required trainings to maintain appropriate certifications and credentials for position.
• Performs other duties as assigned.

Qualifications

• 3 years sales/marketing experience with a proven track record.
• Excellent customer service and public relations skills.
• Creative, energetic, enthusiastic, patient, flexible, encouraging and team-oriented personality.
• Desire to serve older adults.
• Effective problem-solving skills.
• Creative approach to achieving goals.
• Promotes the community in a positive manner and effectively communicates with residents, families, professionals, visitors, and Team members.
• Demonstrates proficiency in Microsoft Office and other marketing-related software.
• College degree preferred.

Working Conditions

This position works in a professional office environment. The Sales Counselor routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. The Sales Counselor also works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets. Occasional weekend, evening or night work may be necessary to maintain critical business operations

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.