Senior Business Analyst

First American Bank
Miami, FL
30+ days ago
First American Bank
First American Bank
firstambank.com

Job Description

Job Description:
First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!

This position is responsible for supporting process improvements for departments within First American Bank to optimize efficiencies, increase productivity, and reduce risks and costs. This individual will act as the subject matter expert for improving department processes and independently implement changes.

Duties & Responsibilities
Develop, implement, analyze, and update processes and procedures for a variety of First American Bank departments in accordance with regulations.

Ensure compliance by developing and delivering training sessions and materials to efficiently and comprehensively educate both new and existing employees to mitigate risk for the bank, maximize departmental efficiency, and reduce costs.

Analyze, implement, update improvements of existing processes and procedures to maximize departmental efficiencies, including building and reviewing process diagrams and requesting system program changes.

Acquire and maintain industry awareness within departments, knowledge of regulatory expectations, and legal expertise to interpret rules and guidelines. Serve as the Subject Matter Expert (SME) for changes to regulations, identifying the impact of the regulations on the bank and implement procedures to adhere to changes.

Lead various operational functions with minimal oversight. Develop and adapt operational functions to support projects unique to the departments’ needs.

Prepare careful data review and testing, which involve data query and report generation prior to enhancement implementations.

Identify opportunities for operational efficiency and recommend improvements to streamline processes for a variety of departments.

Serve as the representative for the implementation of new processes and procedures that are relevant to the division.

Coordinate with the department manager, outside vendors, other First American Bank departments, and others within the department to ensure that all activities and projects are completed efficiently.

Conduct and complete additional assignments/projects as designated by management.

Qualifications
High school diploma or equivalent required.

Bachelor’s Degree preferred.

Minimum three years of experience in process improvement and project coordination/management.

Experience in road mapping, building and reviewing process diagrams, and creating procedures required.

Strong organizational skills and a desire to work in a fast-paced, ever-changing environment are essential to succeed.

Demonstrate initiative, be resourceful and insightful, ability to work independently within a deadline, and ultimately be accountable for each project.

Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.

Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

Must possess a high proficiency of reporting software, word processing and spreadsheet programs, and be quick to learn new programs as introduced.

Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.

Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

Aptitude for database management and query analysis is required. Prior design experience with MS Access and Power BI is preferred or candidate must be willing to be trained and become proficient.

Prior experience with Jack Henry Silverlake is preferred.
Occasional travel to other First American Bank locations, Bank functions and training facilities may be required.

Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

12 hours ago
Tamil Nadu Chennai