IT SPECIALIST (CUSTSPT)(Title 32)

Draper, UT
30+ days ago

Job Description

Duties

Summary

This National Guard position is for a IT SPECIALIST (CUSTSPT)(Title 32), Position Description Number D0268000 and is part of the G6 located in Draper, with the Utah Army National Guard.

This vacancy is open to the Public, to those currently in or willing and able to enlist with the Utah Army National Guard.PRIORITY TO ONBOARD APPLICANTS

The selecting supervisor for this vacancy is MSG Jeffrey Fisher.


Responsibilities

Major Duties: This is not an all-inclusive list

As a IT SPECIALIST (CUSTSPT)(Title 32), GS-2210-9/11, you will:

  • Serves as a technical expert on all supported automated systems utilized throughout the state.
  • Systems used include personal computers, mini computers and mainframes.
  • Develops and maintains the customer service database for all service requests.
  • Receives, analyzes, and assigns control numbers to all incoming customer requests.
  • Determines if equipment is covered by warranty or maintenance contract and processes accordingly.
  • Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management.
  • Provides database maintenance on the customer support database.
  • Researches trends and patterns to implement new or improved communications methods and procedures.
  • Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.
  • Consults with users and managers to determine specific locations and requirements for the particular system installation.
  • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
  • Uses detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.
  • Removes and replaces defective hardware components; installs network/peripheral device interface cards.
  • Performs limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.
  • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.
  • Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
  • Enforces command standards for hardware and software configurations.
  • Troubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults. Detects and removes computer viruses.
  • Restores and repairs critical data files.
  • Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
  • Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
  • Other duties as assigned

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

11

  • Job family (Series)

    2210 Information Technology Management

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  • Requirements

    Requirements

    Conditions of Employment

    MILITARY REQUIREMENTS:

    Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.

    Military Rank: Officer, Warrant Officer, Enlisted

    Compatible Military Assignments: O: BR 25, AOC 53 WO: 254A, 255A/N/S ENL: CMF 25

    For positions requiring the operation of motor vehicles, candidates must have a valid state driver's license.

    Participation in direct deposit is mandatory.

    Medical screening will be completed upon selection for hire.

    Soldiers who accept a technician position may be terminated from the Bonus and Student Loan Repayment Program (SLRP).

    Indefinite positions may be converted to permanent status without further competition.

    National Guard Membership is required.

    Males born after 31 December 1959 must be registered for Selective Service.

    May be required to successfully complete a probationary period.

    Must be able to obtain Top Security clearance within a year.

    Must be able to get COMSEC KMI Certification within a year.

    Must able able to get Security + within a year.

    This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.

    Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.

    May occasionally be required to work other than normal duty hours; overtime may be required.

    The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your
    environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.

    Qualifications

    *Your resume must reflect in detail how the duties and responsibilities under each position you have held with each employer meets the below listed general and specialized experience required for the position.

    **Must include beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week in order to determine part time vs. full time credit.

    GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

    SPECIALIZED EXPERIENCE:
    GS-09 - Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

    GS-11 and above - Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

    Education

    At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.

    At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

    Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

    APPLICANT MUST SUBMIT A COPY OF THEIR TRANSCRIPTS FOR VERIFICATION OF EDUCATION REQUIREMENTS.

    **This position conducts information assurance functions. The incumbent shall comply with the requirements of the certification program requirements outlined in DoD instruction 8570.01-M. The incumbent will be required to obtain and maintain certification within six (6) months of hiring. *Submit copies of IT certifications if available*

    Additional information

    If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    MILITARY MEMBERS WITH BONUSES: Upon acceptance of a military technician position military members who are currently receiving a military Reenlistment/Extension Bonus (REB) or GI Bill-SR Kicker may lose incentive eligibility and may be subject to termination or suspension of incentive (includes indefinite and temporary technicians on assignment for more than 180 days in any continuous 12-month period). Are advised to meet with education specialist to review contract.


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.


    Category Rating: Your application will be evaluated and rated under Category Rating selection procedures. Once the application process is complete, a review of your qualifications will be conducted to determine if you are qualified for this job. Qualified candidates will be assigned to a quality category. The quality categories are:

    1. Highly Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for this position.
    2. Well Qualified: Candidates in this category possess good skills and experience above the minimum requirements for this position.
    3. Qualified: Candidates in this category meet the minimum education and/or experience requirements for this position.


    If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

  • Required Documents

    Required Documents

    To apply for this position, you must submit a complete Application Package which includes:

    1. Resume: resume must show relevant experience, where you worked, job title, detailed duties and accomplishments written in your own words, employer's name and address, supervisor's name and phone number, starting and ending dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week. If you are a current Federal employee or previous Federal employee, provide your position title, pay plan, series and grade. Your detailed experience should be listed under each job title with starting and ending dates. Resume must show applicants name and contact information.


    2. Other supporting documents:

    • Applicable documents required for qualification, education, or certification as stated above.
    • Must provide transcripts for education requirements if applicable.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • National Guard & Reserves

    Current members, those who want to join, or transitioning military members.

Clarification from the agency

This is a Title 32 excepted position. This vacancy is open to the Public, to those currently in or willing and able to enlist with the Utah Army National Guard. PRIORITY TO ONBOARD APPLICANTS

Source

https://www.indeed.com/jobs

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