At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
The Resident Engineer (newly branded Extended Expertise) is an integral part of our mission within our Professional Services team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expert level skill sets on our products and solutions deployed within the customer's environment.
Assist customers with their Incident Response efforts leveraging XSOAR (formerly Demisto) for Security Orchestration Automation and Response (SOAR)
Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
Lead XSOAR technical implementation/operations in a customer environment
Interact with Security and IT technologies relating to customer environment
Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences
Ability to create documentation for XSOAR playbooks
Ability to refine and translate complex requirements and execute best practice solutions
Ability to lead a team
Other tasks and duties as needed to support the customer and/or business relating to XSOAR
Experience managing complex security solutions in large environments
Strong understanding of Linux or Unix, network troubleshooting analysis and current security threats
Experience in cybersecurity incident response
Strong understanding of cybersecurity technologies, protocols and applications
Detailed technical experience in the installation, configuration, and operation of high-end security solutions
Familiar with the Software Development Lifecycle (SDLC) methodology
Experience with IDS/IPS solutions and technologies prefered
Security Operations experience is a plus
Excellent written and verbal communication skills
GCIA, CISSP, and/or DevOps certifications preferred
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special needs, please contact us at [email protected]
Salary disclosure required by sb19-085 for positions located in the state of Colorado: If hired in Colorado, this position starts at a salary of $114,200/yr. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Restricted stock units and bonus pay may also be offered as part of this compensation package, as well as benefits that include: flexible paid time off, employee stock purchase program, medical, dental, vision, 401K, life, and disability insurance. Additional information about benefits may be found here.