Inside Sales Representative

Langley, BC
30+ days ago

Job Description

Rotomaster, an affiliate of Cardone Industries, Inc. has over 30 years of experience, takes pride in the quality of their workmanship and the breadth of turbocharger, fuel and engine products they supply. Rotomaster is committed to supplying the best service and technical support anywhere.

Experience, Education, Skills & Knowledge Requirements

  • Red Seal Parts Person or 5-10 years’ related experience
  • Working knowledge of light duty diesel engines (Ford, Chevrolet, Dodge).
  • Basic to Intermediate computer skills

Duties & Responsibilities:

  • Deliver outstanding customer service to new, existing and walk-in customers
  • Demonstrate exceptional parts knowledge and respond to inquiries from customers
  • Work with leadership for sales goals for their area of focus
  • Mentor other inside sales reps
  • Attending trade shows or visiting customers
  • Lead their team for their particular product line
  • Work with vendors on new products and keep in regular correspondence
  • Provide outside sales representative with opportunities for improvement, complaint address and leads
  • Follow up on leads
  • Navigate computer-based and manual parts catalogues
  • Provide sales service to customers in-person, via email and on the phone ensuring superior customer service
  • Contribute to the achievement of company goals and objectives by pursuing excellence
  • Purchasing and maintaining inventory and demands of the customers, as required
  • Follow up with warehouse and shop leaders on customer orders and availability of product
  • Provides technical support for warranty claims or troubleshooting via phone and email
  • Perform other duties as assigned



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