Collections Specialist

Dallas TX
30+ days ago

Job Description

Headquartered in Denver, Colorado, FRONTSTEPS is a SaaS company with a resident engagement platform to empower communities to be safe, informed, and efficient. More than 23,000 communities nationwide — that’s 4.4 million homeowners — are covered by FRONTSTEPS services! We deliver solutions that simplify how management companies, homeowner associations, builders, and security & patrol experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community.

FRONTSTEPS is guided by the core values of 1) developing our people, 2) taking care of the customer at all times, 3) moving with purpose and urgency, 4) being open, honest, and transparent, 5) innovating and failing forward, and 6) being courageous.

The Collections Specialist works directly with customers and internal teams, such as Sales and Customer Success, to manage high volume of business-to-business full cycle collections.

  • Manage full cycle collections of high-volume business-to-business transactions
  • Utilize Collections standard operating procedure to directly collect receivables and resolve issues impacting collections
  • Manage automated monthly statements and collection communications for customer accounts
  • Reconciliation of client A/R portfolio to resolve customer discrepancies, short payments, and refunds
  • Assist with the day-to-day inquiries from internal and external customers
  • Deliver consistent achievement on KPI’s as related to outgoing call volume, cash and collections providing weekly updates to Management
  • Provide cross functional support within team, as well as other ad hoc duties as requested

  • Associate Degree or equivalent related work experience
  • At least two (2) years of experience in the field or a related area, computer experience, familiarity with accounting programs
  • 0-3 years of collections experience, business-to-business preferred
  • Experienced with high volume transactions within business-to-business organization and/or similar experience in Accounts Receivable role
  • High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
  • Strategically identifies DSO drivers to improve incoming cash receipts
  • Understands financial targets and can deliver receivables results
  • Proficient experience with Microsoft Excel, Sage Intacct & Salesforce
  • Ability to communicate to all levels of organization in a clear, focused, and concise manner
  • Commitment to excellent customer service
  • Team player, self-motivated and energetic with high level of initiative
  • Attention to detail and accuracy
  • Professional telephone manner and email etiquette
  • Good problem-solving skills
  • Must be able to work independently as well as take instruction from supervisors

This position will be based in Denver, CO with an hourly rate of $21.63 - $26.45/hr.

Benefits include the following:
  • Medical, Dental, and Vision
  • Company sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
  • Voluntary Life Insurance
  • Paid Time Off
  • Sick Time
  • Internet Reimbursement
  • 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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