Account Manager

About the Company:

ANS provides industry-leading nutritional solutions to promote health and wellbeing, enabled by a world class team dedicated to service, excellence, quality, and innovation.

As an organization we take pride in achieving our objective of “More than Supplements... Solutions”... Safety. We want to be a “solution” through an engaged, accountable, and CARING culture.

If you are looking for an exciting career opportunity with a company that offers exceptional benefits packages, then you have come to the right place!

Most Competitive Pay in the Industry
401K Program
Paid holidays
Paid Time Off
Medical/Dental benefits
Employee and Family Events
Annual Awards Program
Best Employee Referral Program

The Opportunity…

• Strong track record of internal promotions
• Comprehensive Training program to encourage promotions
• Detailed Progression model to outline promotional opportunities
Cross-functional opportunities to multiple different areas in the company

Establish and build relationships with current and potential customers in an effort to close sales. Evaluate and anticipate customer needs, while providing outstanding customer service. Work with all company functions to ensure the final product meets both company and customer expectations. Serve as main point of contact with customers, as assigned by sales executive.

• Follow all company policies and procedures.
• Follow and ensure compliance to quality system and cGMP programs.
• Make contact with potential customers by telephone and email to determine customer needs and fit, while communicating organizational capabilities and offerings.
• Coordinate RFQ (Request for Quote) documents which include supplement facts, testing, price, packaging and any other information requested by the customer.
• Coordinate RFI (Request for Information) documents which include quality surveys, certifications, certificates of free sale and other export documents, capability presentations and any other information requested by the customer.
• Handle all customer related concerns and complaints, and work with departments to resolve.
• Work with customers regarding purchase orders, pricing, terms and conditions and lead times.
• Maintain accurate price lists and approved order quantities for each account.
• Work with CSRs and purchasing regarding materials and/or packaging for new products.
• Work across multiple departments to answer customer inquiries, requests and concerns.
• Track products to meet lead times. Update shipping information and send to customers as needed.
• Provide production and shipping numbers to management. Relay status on all products to customers as required by those customers. Seek approval from a supervisor regarding any request by a customer that may cause complaints, material returns (RMAs), credit memos, etc.
• Meet with prospects and customers at company facilities to review company capabilities and provide facility tours.
• Accountable for the quality of work.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
• Complete Change Orders, Deviations, PMR’s, MMR’s, Lab Specs and Master Control.
• Provides customer support on New & Existing Accounts introducing new products, pricing, invoicing and promotional programs.
• Provide inventory, promotional reports for the department and related sales when requested.
• Protects organization’s value by keeping information confidential.
• Maintain communications with Specialty Retail customers. Answer questions regarding processes and procedures, product promotions, and specials. Resolve order process issues with customer service team and supervisor.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Daily input of all work into Sales Force to track and document customer communication.

Qualifications:

• Non-supervisory role.
• High School diploma, some college helpful.
• 3 to 5 years of experience or service industry equivalent.
• No certifications or licenses required.
• Moderate math skills required.
• Moderate reading skills required.
• Moderate computer skills needed.
• Must have moderate language skills.
• Must have moderate writing skills.
• Must be willing to learn new tasks and procedures.
• Ability to efficiently and effectively perform all essential position duties and responsibilities with or without reasonable accommodation without posing a direct safety threat to self or others.
• Maintain a regular and dependable work attendance record with few instances of unplanned and/or unexpected absence.