Manager, Sales Operations

Kindred Healthcare
Louisville, KY
30+ days ago
Kindred Healthcare
Kindred Healthcare

Job Description


We are recruiting for a
Manager, Sales Operations to join our Sales and Marketing Department in Louisville, KY. Will also consider Applicants within reasonable driving distance of Louisville.


Manages and prioritizes Sales Operations business activities and processes, developing the sales organization and leadership’s technology acumen to maximize effectiveness and efficiencies. Drives technology strategies and objectives to improve sales performance through standardized processes, technology applications and related methodologies. Responsible for sales customer relationship management, automated marketing software, local web sites, marketing analytic tools and reporting. Manages and prioritizes software application training and support for current and future company systems. Develops technology training resources. Responsible for technology field training for sales and operations as required by the software applications and field application needs. Supplies helpdesk support as applicable for sales and local web site systems. Develops collaborative working relationships with all corporate departments and region sales leadership as necessary in conjunction with training development, special projects, and presentations. Works under the general direction of Sales Support leadership.

Primary Responsibilities:

  • Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
  • Manages sales software applications implementation, training, adoption, compliance, and helpdesk support for reporting and data collection applications, CRM, HMS current and future.
  • Responsible for marketing automation software implementation, local web sites, training, maintenance, helpdesk support, data analytics, reporting, and communications.
  • Manages sales intranet web site design and ongoing maintenance and development.
  • Interfaces with IT as necessary regarding all marketing and sales technology software applications.
  • Collaborates with sales operations and sales leadership in the development of sales forms and technology training resources.
  • Schedules and facilitates orientation and on-going training and support for sales leadership.
  • Serves as a liaison for sales operations with other parts of the organization such as Finance, Marketing, Legal, and IT, representing the needs of sales in meetings and cross-functional projects.
  • Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs/practices.
  • Reviews and adheres to all Company policies and procedures and the Employee Handbook.
  • Participates in special projects and performs other duties as assigned.

Attributes/ Qualifications:

  • Strong technology acumen preferred.
  • Highly proficient with sales and marketing technology CRM and marketing automation applications and various computer software (Microsoft Word, Excel, PowerPoint and Access).
  • Possesses excellent organizational, project management, oral/written communication skills and strong interpersonal skills.
  • Ability to learn, adapt and train new technology applications.
  • Ability to prioritize and coordinate multiple tasks and/or projects simultaneously to meet defined timelines.

  • Bachelor’s or Associate’s degree in Business Administration, Marketing or equivalent experience plus a minimum of six years sales administration experience generally required.

Depending on candidate’s qualifications we may fill this at a different level.


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Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


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