Account Management Associate

Hanover Research
Arlington, VA / Remote
30+ days ago
Hanover Research
Hanover Research

Job Description

Account Management Associate, Higher Education - Entry Level
Full-time Account Management Position

What does an Account Management Associate (AMA) do?
  • Coordinate- Between Higher Education clients and internal account management teams to ensure client success and satisfaction
  • Collaborate- With senior leadership, managers, and peers to improve customer service
  • Support- Account managers in the identification and realization of up-sell or cross-sell opportunities
  • Grow- Business acumen and develop skills to propel your professional development and future
  • Learn- From experienced account managers at one of DC’s fastest-growing market research firms

Who is an Account Management Associate?
  • You are Eager to learn how Hanover Research’s solutions impact our clients
  • You are an Effective Communicator and comfortable with calling and emailing clients regularly
  • You are Self-Motivated and can efficiently organize
  • You thrive in a fast-paced, metrics-driven environment
  • You are a TenaciousSelf-Starter with a knack for problem-solving, who is looking to fast-track their career and move into more senior positions after 12-18 months in seat
  • You have 0 - 2 Years of Full-time or Part-time Customer Service Experience; previous leadership, professional, and or internship experience

The Perks of Being a Hanoverian?
  • Promotion Potential- Opportunity to move into higher-earning positions within the first 9 months in seat
  • Company Culture- Sponsored team outings, happy hours, and company events including a holiday party and a week of service
  • People- Great open-minded individuals who all share a go-getter mentality
  • Various incentives- You get rewarded when you go above and beyond (DC sporting events, days off, bonuses)
  • Generous paid time off and full benefits package

Location: Arlington, VA; currently remote due to COVID

Educational Requirements: Bachelor’s degree from an accredited academic institution.

Who is Hanover?
Hanover Research is a global research and analytics firm that provides high-quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability. The core capabilities that drive Hanover’s research engine include primary research, secondary research, data analysis, and grant development. By enthusiastically fostering an environment of respect, encouragement, and support, we empower our clients and employees to seize opportunities for growth, impact, and advancement.

How to Apply
If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your cover letter, resume and writing sample to:
Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.


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