Customer Success Manager

Toronto ON
30+ days ago

Job Description

At Blue J, we're on a mission to bring absolute clarity to the law through artificial intelligence that combines legal research, data science, and best-in-class user experience. We have achieved extensive growth in Canada where we are based and are now pursuing expansion in the United States. We’re a rapidly growing company that has recently been named an Emerging Legal Technology Leader by The National Law Journal in the United States. We are scaling our team as we grow into even more areas of law. All that said, we are still a startup and continue to maintain a fun, “all in this together” attitude as we push the envelope on what legal research can and should look like, both today and in the future.

As a Customer Success Manager (CSM) to join our team, you will be expected to drive product adoption across a customer portfolio that includes leading law and accounting firms. The CSM’s ultimate goal will be to maximize customer engagement and retention and identify opportunities for expansion revenue. In this role, you will be part of a high-achieving and agile team, acting as a key contributor to Blue J Legal’s exciting growth, reporting directly to the Director of Customer Success.

The role

    • Manage a portfolio of accounts and become a trusted advisor to customers
    • Train customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
    • Achieve identified revenue and growth targets
    • Proactively reach out to cultivate relationships with clients & decision makers to ensure retention
    • Establish and measure customer goals
    • Work closely with the sales team to identify cross-sell opportunities
    • Become a product expert and address customer inquiries
    • Maintain a regular cadence of communication with customers and serve as the main point of contact for support escalations

Skills & Experience

    • Exceptional presentation, written and verbal communication skills
    • Client facing experience preferably at a SaaS company
    • Demonstrated ability/potential to manage a book of business independently
    • Demonstrated ability to work well in a closely-knit team
    • Strong organizational, analytical, and Project Management skills
    • Naturally team-oriented and thrive in collaborative environments
    • Bachelor’s degree or equivalent from accredited university

The values that define our culture

    • We are customer-focused
    • We put the team interest before self-interest
    • We are pleasant and playful
    • We are open to better ideas
    • We deliver on our promises
    • We solve the toughest problems
We value inclusiveness and diversity and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Interior Savings Insurance Services Inc.

Insurance Agents - Trainee or Level 1 & 2 - Kamloops

Interior Savings Insurance Services Inc.

Actively solicits referrals to commercial lines representatives, wealth management specialists and credit union sales staff; cross sells all agency and credit…

6 hours ago
Kamloops, BC