Strategic Partner Manager – Payments

San Francisco, CA
30+ days ago

Job Description

Facebook is seeking a Strategic Partner Manager – Payments, who is passionate about online payments, technology, e-commerce, social media, sales, and helping merchants evolve and grow their online businesses. The person will be leading a high-impact area within the payments organization that will help deliver outstanding growth by working directly with large and high-priority merchant customers.The payments partnerships team at Facebook is responsible for developing and managing relationships with companies that provide critical payment services for our business lines, with partners who enable core payment experiences on our platform, and with partners that use various eCommerce payments services from Facebook. We work cross-functionally with product, engineering, legal, marketing and operations teams to develop and help deliver new capabilities, improve user experience, and reduce barriers that prevent people from buying what they want - and allow sellers to maximize their reach to their audience while providing them with the state-of-the-art tools and experiences.
  • Nurture, ramp and manage new and existing pipeline of partnership opportunities for FB Payments, by expanding business relationships with payment partners (processors/acquirers/PSPs)
  • Evangelize new products and technologies with current and potential partners, by influencing a broad spectrum of decision makers
  • Build C-level relationships with Large and high priority payment partners, as well as with channel partners
  • Lead brainstorming, plan and execute programs with payment partners that help expand the footprint of FB payments experiences across merchants on the Facebook Family of Apps as well on merchant websites
  • Provide ongoing consultative engagement to large and high-priority partners (processors/acquirers/PSPs), in helping navigate the complexities of aligning business objectives of Facebook and partners
  • Manage KPIs and create new strategies that help deliver high impact growth for the company
  • In close collaboration with regional leadership, establish a global framework to scale FB payments experiences for merchants across markets
  • Collaborate with Business Development for negotiating more complex and multi-faceted contracts
  • Closely work with operations and partner engineering team in troubleshooting/preventing customer issues and pain points
  • Work alongside Strategic Planning and Ops (SP&O) to analyze, influence, and communicate key metrics
  • 8+ years of partnership management/sales experience in payments industry
  • Proven track record of reaching and exceeding revenue/business goals and/or partner NPS
  • Industry knowledge of global eCommerce/card-not-present payment processing/PSPs
  • Payments knowledge through experience working for a PSP, fintech player, payment processor etc.
  • Experienced and well versed with complex partnerships negotiation and in scaling payment products with partners
  • Possesses good communication and interpersonal skills, with an experience communicating and working effectively at all levels
  • 10+ years of experience in Sales, Operations, Marketing or Consulting
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities, and our business. Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are currently looking to hire energetic SDRs. This position is an integral part of our sales engine. SDRs are focussed on the front end of the sales cycle and be the face of Freshworks. The SDR team is responsible for identifying opportunities and generate a sales pipeline. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market. - Do rigorous research on companies, and build an effective sales pipeline. - Strike and initiate conversations with high-profile personas of companies you are prospecting. - Be the face of Freshworks and pitch the company and our products to the prospects. - Come up with creative emails and campaigns to draw the attention of prospects. Requirements (What we look for in candidates): Must-haves: - 4-8 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Ability to handle rejections and stay focused and driven. - Ability to multi-task and manage your tasks effectively. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - A proven track record of consistency in overachieving targets.

9 hours ago
Tamil Nadu Chennai