Job Description

Scope

As a Sales Assistant you will be responsible for supporting the sales representatives and assisting in managing their caseloads. Have a full understanding of the sales cycle and liaise with clients and referral sources in any manner required by the sales representative.

Role and Responsibilities / Essential Functions

· Telephone answering, in store, and out of store customer service including assistance with selection of medical products by customers and liaison with therapists, directing or assisting callers to find alternatives or a solution to their question or the individual who can best assist them.

· Set up appointments with customers and National Seating & Mobility Ltd. employees and coordinating appointment times with therapists.

· Use the computer system to record customer deliveries, billings, and service, to look up addresses, prepare work orders, customer orders, etc.

· Develop education through product literature and in-house training on new products and services.

· Carry out maintenance of customer records, including quotations, work orders, customer orders, reservations, invoices, rental agreements among others.

· Assist and reconcile with the collection of customer accounts.

· Prepare quotations for funding sources and administer the paper flow required to receive payment.

· Assist in the co-ordination of equipment, including the setup of power and manual wheelchairs and components as required to assist the outside sales team.

· Assist outside sales team members by preparing quotations for purchase or rental of medical equipment, co-ordination of calls, scheduling deliveries and meetings, using the computer to record demonstrations of equipment, etc.

· Resolve customer issues and resolution of difficulties.

· Notify customers of receipts of special orders.

Competencies / Skills

· Experience in sales is preferred

· Great communication and interpersonal skills

· Must be attentive to customers’ needs and determined to provide customer satisfaction

· Ability to organize, prioritize, multitask, be flexible and meet deadlines

· Knowledge of sales standards and customer service routines

· Proficient math skills to handle cash and credit card payments

· Basic computer skills including spreadsheets, data programs and PowerPoint

· Work well with others and be a team player

· Ability to manage schedules and inventory