Business Market Account Representative

TXU Retail Services Company
Irving, TX
30+ days ago

Job Description

  • Resolve highly sensitive requests and inquiries from Large Business customers in a timely and professional manner
  • Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
  • Responsible for resolving customer issues/complaints verbally and in written form
  • Handle customer calls, e-mails, faxes in a manner which enhances customer loyalty and retention, and increases revenues
  • Maintain professional working relationship with internal Sales department team members
  • Analyze customer data within Customer Relationship Management System

  • 2+ years’ experience providing verbal and written customer support
  • Superior skills interacting and communicating with customers
  • Strong verbal and written communication skills
  • Ability to analyze and resolve complex customer issues/cases, independently
  • Strong analytical and root cause skills
  • Strong decision-making abilities and negotiating skills
  • Strong understanding and comprehension of market-related transactions preferred; Texas Electric Market and/or Midwest Northeast competitive markets
  • Minimum High School diploma or equivalent
  • SAP and/or Salesforce technology platform experience preferred
  • Utilization of MS Office tools

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

Source

https://www.indeed.com/jobs

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