Job DescriptionCompany Overview
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
Are you someone who puts customers first and can build and foster relationships? Do you thrive handling key accounts and being on the front lines when it comes to communicating value and ensuring a seamless customer experience? Do you thrive in a fast-paced environment where you seek to drive growth by boosting sales and forging strong relationship with new/existing clients?
Frontdoor is looking for an Account Manager to join the Frontdoor Sales team! In this role, you will be responsible for maintaining FTDR’s sales pipeline, developing long-term relationships with a portfolio of clients, and connecting with key business executives and stakeholders. You will identify, analyze and help the team grow in a designated geographic location(s). Also, the AM does the following:
Manages internal resources and projects to support business partner relationships in the Real Estate channel
Works with Regional/Divisional team to highlight specific geographic issues and makes recommendations to resolutions
Partners with assigned Business Development Managers (BDM) to ensure adherence to agreements with external partners, including reporting, communication and service levels
Identifies opportunities to improve and implement operational efficiencies to optimize third party relationships and shares best practices with assigned geographic teams and beyond
Identifies business growth opportunities through sales channel and product line expansion and passes them off to the assigned BDM
Builds and maintains relationships with local key partners and ensures Frontdoor brands are top-of-mind
Executes training, education, and key marketing and partnership activities
Leverages data/analysis to gain deep understanding of local market, identify opportunities and continually develop and implement strategies/tactics to grow existing business
Partners and helps build business plans and quarterly reviews to present to Senior Leadership
You are a great candidate for this role if you:
Desire to work in a team environment where we leave egos at the door and challenge the status quo
Have firsthand experience in customer service or customer success roles, and experience working with remote sales teams
Can interact with stakeholders at multiple levels and dynamically create and deliver presentations
Understand the dynamics of a “B2B2C” selling/influence process
Are a self-starter, can be transparent and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment
Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement
Are open to new ideas and continually look for new approaches in sales
Understand our core business operations and effectively communicate our unique capabilities and the full value we provide to your designated accounts
Are a visible and vocal role model across the wider business for Frontdoor’s House Rules
At least 5 years of experience in Sales; retail, or complex customer service roles
At least an associate degree in business, or related work experience is required
Analytical and quantitative skills; experience with excel and Microsoft products is required and can report out on strengths/opportunities in each designated account you are assigned to
Efficient in planning and reporting in and outside a CRM
Track record of influencing and driving change through diverse stakeholder groups remotely
Ability to work effectively with tight deadlines in a fast-paced environment
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Demonstrated ability to work in ambiguous situations and across organizational boundaries
Strong interpersonal skills, presentation skills (via zoom or in person) and has the ability to influence over the phone or in person.
Belief in the value of participating in and contributing to a collaborative team environment
Ability to travel to designated geographies in which your accounts are assigned to
Maintains valid driver’s license
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Must be able to operate a motor vehicle.
Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Operations