CRM & Sales Analyst

Oakland Athletics
Oakland, CA
30+ days ago

Job Description

The Oakland Athletics are currently seeking a Full-Time CRM & Sales Analyst. This position will report directly to the Manager of Business Analytics. The CRM & Sales Analyst will be responsible for day-to-day management of the A’s CRM system (Salesforce), as well as owning and maintaining its data. This role will also help the ticket sales team develop campaigns and generate leads. In addition to data management, this role will have a heavy focus on reporting and BI.

Responsibilities: CRM
  • Ensure all users are properly trained and understand how to use the CRM system
  • Assist sales and service reps with CRM user-related matters
  • Create flows to improve CRM processes and capture the necessary data points for future use
  • Create and update dashboards and saved views for sales reps and managers
  • Manage relationships with the data and third-party vendors that integrate with our CRM system (KORE, CRM Gamified, Docusign, Turnkey, ZoomInfo, etc.)
  • Recommend and implement best practices with the CRM system and across the organization
  • Audit and reconcile differences or inconsistencies between CRM and our data warehouse
Responsibilities:Ticket Sales Support
  • Understand Oakland Athletics ticketing database and leverage it to create lead lists for Ticket Sales and Ticket Services
  • Develop Tableau reports to measure the effectiveness of various ticket sales campaigns and evaluate ticket sales rep performance
  • Perform ad hoc analyses related to ticketing initiatives
  • Provide lists and reports as needed for ticketing and marketing team

  • Bachelor’s degree in Mathematics, Engineering, Business, or Information Systems preferred
  • 2+ years work experience
  • Experience using a CRM system (Salesforce preferred)
  • Experience with a SQL database toolset (Google BigQuery, SQL Server, MySQL, Oracle)
  • Experience with a Data Visualization/BI Tool (Tableau, Looker, Qlik, PowerBI, etc.)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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