Global Data Management Operations Lead (Virtual, US)

Teradata
San Diego CA / Remote
30+ days ago
Teradata
Teradata
teradata.com

Job Description

Global Data Management Operations Center of Expertise and Innovation Lead
Location: Virtual, US

The Global Center of Expertise and Innovation Lead is responsible for leading all Data Management Operations (Managed Services) COE teams (currently Performance and TDVM) by driving the evolution, innovation, delivery effectiveness, and ongoing support of expert and specialized services and service delivery. The individual will provide technical leadership to a diverse global team with multiple reporting relationships – defining, developing, and evolving service delivery strategies to ensure alignment with Data Management Operations and company direction. As a thought-leader and overall SME, the Global COE Lead will work with senior leadership in various organizations to recommend global direction and oversight for capability development. Using in-depth business and technical experience, the individual sets long-term strategies for the Center of Expertise teams and executes these strategies across a multi-region organization while managing the health of the overall COE delivery function - financial, utilization, staff development, quality of delivery, asset and tool enablement and development. The Global COE Lead works with internal organizations, such as R&D, Product Management, and SOE to ensure that new feature functionality and product direction are appropriately represented in service delivery capability, including adding additional COE focus teams as needed. All aspects of global engagement pre-sales/demand creation including engagement scoping, customer presentations, planning, and delivery coordination with customers will be supported.

What You'll Do

Define, evolve and execute long-term global COE strategies (currently Performance and TDVM). Ensure alignment with overall company and regional strategies to drive optimal results. Works with the senior leadership team to define and execute against an ever-changing business landscape
Drive COE Solution Innovation & Promotion - internal communication and deployment, support external awareness activities
Direction and oversight of global capability and tools development
Ensure overall health of global COE - financial, utilization, staff development, quality of delivery, asset development & sharing, offer uptake and demand & backlog management
Leads regional SME’s – provides thought leadership to regional SME’s and technical support to resources from various organizations involved in implementation through life cycle support, and interfaces with Regional Management to ensure effective utilization of COE resources and expected customer results
Accountable for regional and global COE plan and results to plan, and key performance metrics
Work with internal CS&S SOE organization to ensure new feature functionality and product direction is appropriately represented in service delivery capability
Serve as a thought leader and applies in-depth business acumen and professional experience to differentiate services and solutions from the competition
Anticipates and plans for changing needs based on the business volume and provides direction to the Regions on building practice capability and capacity, working through Region CS&S management to enable hiring/assignment and ramp-up of new COE associates
Acts as an SME/individual contributor in high profile, complex solution offerings and implementation projects requiring the highest level of expertise to engage, mentoring more junior resources into solution experts and trusted advisors

Main tasks & key responsibilities:
Direct appropriate SME coverage for targeted presales activities as required
Provide direct support for strategic accounts and opportunities in the form of customer calls and visits
Field/Staff Enablement
Responsible for hiring and staff optimization
Support staffing and staff development activities including definition and deployment of targeted cross-training programs
Provide direct and SME input and support to Learning on development programs
Sponsor periodic summits and other events to align, accelerate Practice capabilities and effectiveness
Align with Global SOE team to guide strategy, investment, and SME participation for tools, assets, and service delivery accelerators
Work with R&D, SOE, Product Management, GSS, and GSO to ensure sharing of information, experiences, and issues to further refine and deliver customer success

Demand Creation

Help define and support global GTM programs and internal awareness activities including working with SOE, Marketing, and Deployment teams
Provide SME and direct support for external awareness including publications and event participation

Innovation and Customer Connection

Review current Data Management Operations processes with key customer accounts, identifying gaps and technical needs
Facilitate Technical Interest Group calls driving customer interaction to facilitate prioritized development needs
Drive innovation across Practice, continuously assess market-trends, and apply to Practice capabilities and offers
Establish and monitor collaborative activities across regions and other practice areas for overall practice alignment and improvement
Establish collaborative processes for working with R&D and PM on priority capabilities to enhance offers
Work with Alliances and Partners to deploy offerings & capabilities that align with overall goals

Delivery Effectiveness (improve quality of delivery and margins)

Monitor delivery-quality health of global Practice. Drive/support corrective actions as appropriate.
Monitor health of asset sharing & reuse and drive corrective actions as needed
Establish and monitor collaborative processes for facilitating feedback between R&D and Field on priority capabilities to address product quality issues that affect delivery
Drive and manage targeted investments to enhance Practice offers and capabilities including FBD ultimately leading to improved delivery quality, TD margins

Your Background

Proven Practice/COE Leadership skills & experience
Comprehensive communication skills for discussions and negotiations at the senior leadership level
Strong personal and organizational process development and execution. Ability to lead, plan, and manage complex projects in a matrix management environment
Cultural awareness
Leads Change: Knows how to meet diverse challenges and manage resistance to change initiatives
Facilitates & Fosters Collaboration: Engages others and gains participation in collaborative efforts
Produces Results: Drives the execution of both technical and business results

Additional Technical Skills and Experience

Implementation Approaches: Experience with different approaches for implementation and life cycle support including aaS
Strong knowledge of networking and data center operations
Performance Management: Experience analyzing and recommending actions in the area of Teradata platform Workload Management, Performance Tuning, and Capacity Planning
Proven experience in rapidly diagnosing product, feature, and performance-related issues on major customer systems and planning for mitigation strategies/actions

Education

BS in Computer Science, Information Systems, or related business degree

Source

https://www.indeed.com/jobs

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