Manager of Business Analysts

PointClickCare
Keystone FL / Remote
30+ days ago
PointClickCare
PointClickCare
pointclickcare.com

Job Description

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:
Reporting to the Senior Director of the PMO this role serves as a leader of, and is responsible for, the development, management, and growth of the Business Analysts team. While working collaboratively with inter-disciplinary enablement teams, through sound continuous improvement and process design best practices, the Manager of Business Analysts will be successful in:
  • Building a team of experienced business analysts, across multiple functional areas and lifecycles
  • Innovation to the service catalog and BA practice, constantly moving toward agile in style and deliverable
  • Executing on programs inclusive of current and future state process design, gap and risk analysis
  • Providing oversight to ensure a consistent team communications and delivery expectation
  • Growth of the team in training and career development
  • Define, maintain and report on the team success criteria and metrics
This role will proactively support the company’s growth and corporate strategies, by informing and maintaining the business and system architecture in conjunction with the larger Business Operations organization.

Key Responsibilities:
  • Learn and promote the company vision to support our customers across all functional areas, our products, and our marketplace
  • Build and manage a team of Business Analysts, in a range of experience who are serving as leaders of change management, identifying gaps and opportunities in business process, systems performance across the enterprise landscape, and in business data to advance the corporate and functional area goals
  • Build and mature the Business Analyst Services Catalog, including but not limited to the definition of the service itself provided, the service delivery process, the expected result deliverable, and any applicable service-level agreement(s) for each
  • Author and maintain the Business Process Library inclusive of and categorized by the business lifecycle and/or individual functional area processes and user personas within, including all ownership, accountability, and governance leaders
  • Collaborate with the Business Relationship Management team on the Office of the CIO (OCIO) business portfolio and roadmap, aligning on initiatives and scope
  • Collaborate and partner with the Project Management, Product Community and Enterprise Applications teams to execute and then deliver on the initiative(s), including but not limited to supporting business/technical leads in quality assurance, user acceptance testing and enablement
  • Author and maintain requirement stories (Agile), including success criteria, creating a storyboard within each process inclusive or key business decisions
  • Collaborate with the initiative leadership on process performance metrics and critical-to-quality outcome measures for each project/initiative, including performance monitoring and action plans to ensure process sustainability and effectiveness
  • Partner with the Enterprise Data, Security and Trust, and Information Technology teams on any applicable reporting, risk and audit, and user access initiative requirements
  • Ensure initiatives are optimally staffed to effectively achieve milestones; partner with all OCIO teams to accurately forecast resource, calendar and/or cost expectations
  • Build and mature the business analyst communications program in collaboration with the OCIO
  • Innovate, consult, advise, and challenge leadership on system, process, and performance opportunities regarding growth and operational efficiency
  • Support and promote a positive one-team culture, across the organization, acting as a mentor and coach to motivate team members in their current roles and into their career development goals
  • All other responsibilities and tasks as assigned, and always leading as a Continuous Improvement knowledge expert and resource to all stakeholders

Required Experience:
  • Bachelor’s Degree and/or equivalent experience required
  • Significant and proven ability as a passionate people-centric leader who can effectively drive results through influence in a fast-paced and rapidly growing company
  • Significant and proven experience in complex business operations, performance and improvement initiatives including process (and data) mapping, process redesign, gap and risk impact analysis
  • Proven experience in value vs. digital transformation initiatives design and delivery
  • Direct experience implementing new technology to support critical business processes; technology experience in Salesforce.com, NetSuite a plus
  • Direct experience and/or certification in Agile (iterative delivery) methodologies
  • Direct experience in Project and/or Program Management
  • Direct experience working with, onboarding and managing third-party (contractor) service providers
  • Direct experience in the SaaS industry; Healthcare, pre-IPO a plus
  • Ability to work collaboratively across functional areas and disciplines, prioritizing and delegating as appropriate to all team members and stakeholders
  • Ability to effectively communicate and drive cross-functional change with a sense of urgency through critical thinking, problem solving and analytical skills
  • Ability to be persuasive, personable, and credible presentation and facilitation skills; ability to influence and negotiate at all levels of the organization
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

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