Customer Success Associate

Jamf
Austin TX
30+ days ago

Job Description

Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.


We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. Every person is encouraged to be their whole selves both inside and outside of Jamf. We have over 1,600 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.


What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Customer Success Associate I (CSA I) position works within the Customer Success Department and operates on a team servicing Jamf customers across all of Jamf’s products. They are responsible for executing customer engagement activities and adoption tasks, with the goal of customer retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction through periodic check-ins, outreaches, and maintenance tasks. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The role is expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve our customer’s goals.


Responsibilities

  • Manage customer satisfaction through exceptional service and attention to detail with the goal of customer retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate end goals to ensure success with Apple and Jamf
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Understand and promote the value of Jamf products and services to customers
  • Other duties and special projects as assigned

  • 2 year / Associates Degree, or higher (Preferred)
  • A combination of relevant experience and education may be considered
  • Preferred Certifications/Licensures: Jamf 100
  • Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
  • Experience in a Customer Service role (Preferred)
  • 1+ years of experience with customer interaction in an online or email setting (Preferred)
  • General Experience with macOS, iOS, and tvOS (Preferred)
  • Experience using SalesForce.com (or alternative CRM platform) (Preferred)

How we help you reach your best potential:

  • Recently named a Best Workplace in Technology, Fortune Magazine 2021.
  • We value the differences in the ways we all live and work. Here, you manage your own day and your own work style.
  • Great people make Jamf great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
  • You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:
You go above and beyond for others, you are genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who just wants to do the right thing.


Why Jamf?
Let your individuality shine at Jamf! All voices are critical to the innovative and collaborative work that we do to propel Jamf to be a leader of equality and fairness in the workplace. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage and grow, so that all of our Jamfs feel comfortable being their truest selves at work. We are actively working every day to get better; along with our Inclusion & Diversity Director, our Employee Resource Groups help empower employees to make real, actionable differences at Jamf. Our commitment on becoming a more inclusive and diverse work force is never done,

Our mission is simple; we help organizations succeed with Apple. We put people first, we focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.


Get social with us: Instagram, LinkedIn, & Facebook

Follow the conversation at #onejamf

Source

https://www.indeed.com/jobs

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