Partner Channel Account Manager (Remote Opportunity)

McLean, VA / Remote
30+ days ago

Job Description

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Partner Channel Account Manager for an exciting new opportunity.
This position is primarily responsible for generating revenue by selling software products to KLDiscovery’s eDiscovery provider partner channel. May perform some channel marketing activities and serve as a liaison to channel partners with regards to any sales-related service and support issues.
Remote, work from home opportunity.
  • Recruit, manage and grow revenue from partner channel. Responsible for extensive telephone communication with channel accounts to foster relationships that promote revenue growth.
  • Manage the sales cycle for both inbound and outbound opportunities with partner channel accounts and prospects and convert them into revenue. Generate new opportunities with outbound calls from sources discovered independently as well those provided by management.
  • Effectively manage territory including account targeting, sales forecasting, documentation of account history, and efficient planning of resources
  • Use company provided business systems to produce call reports of daily activity (success, rejections) and generates reports of business transactions. Provide a steady flow of feedback to management, marketing, and product management.
  • Achieve and consistently demonstrate a high level of product technical knowledge, including how products are used in practice by customers
  • Provide high level of customer service to external and internal customers
  • Generate business with repeat and new customers. Customers are satisfied with KLDiscovery service.
  • Gather channel customer requirements for pricing and product development and provide to management for potential incorporation into partner program

  • BA/BS in Business, Marketing, Information Systems, or Computer Science or equivalent combination of experience and/or education
  • 4 plus years of technical sales experience
  • Demonstrated proficiency in customer service
  • At least one year of high-volume phone sales and prospecting experience
  • Intermediate ability to effectively communicate with business leaders, clients, internal stakeholders
  • Intermediate communications skills, including listening, written, spoken, presentation and influencing
  • Intermediate PCs skills utilizing various software applications
  • Intermediate phone and email etiquette skills
  • Basic ability to exercise independent judgment and critical thinking
  • Basic ability to work independently with minimal supervision
  • Basic ability to handle multiple projects and manage conflicting priorities
  • Basic collaboration skills with cross-departmental representatives
  • Basic time management and organizational skills
  • Basic decision making
  • Basic problem-solving skills
  • Occasionally – up to 25% of the time
  • Software or SaaS related sales experience preferred
  • eDiscovery related sales or practical experience preferred
What We Offer
  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Business casual dress
  • Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
  • Paid Time Off & 401k retirement savings plan with discretionary company match
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
  • Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500) and CEO Chris Weiler was recognized as a 2014 Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is a Relativity Certified Partner and maintains ISO/IEC 27001 Certified data centers around the world.
KLDiscovery is an Equal Opportunity Employer.

Job Account Mang/Prof Services/Sales/Sales Support
Primary LocationUnited States-Virginia-McLean
Organization 300-Business Development LT
Business Unit / Legal Entity KLDiscovery Ontrack, LLC
Schedule Full-time
Job Posting
Unposting Date


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