Account Manager, Linguistic & Translation

Montreal Queb
30+ days ago

Job Description

 OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.    The opportunity:The Account Manager/Project Manager is the prime point of contact for customers with our Linguistic & Translation Consulting Services Team.  The primary responsibility is to delight our customers throughout their journey with OpenText, ensuring they maximize the value contracted or available from our services catalog. The Account Manager/Project Manager will be responsible for managing delivery teams, including sub-contractors, and ensuring successful delivery for each project to ensure customer satisfaction, establishing a solid working relationship and building on that foundation to develop future engagements. Some of your daily activities will include: -    Provides customers quotes for Linguistic & Translation Services based on customer contract or services catalog-    Analysis and setup linguistic & translation projects-    Specifically for translation projects, setup projects with SDL Trados, and leveraging translation memory or machine translations-    Staffing projects with translator network, including project notification, bid processing, selection, scheduling and approval for payment-    Manage team, customer queries, timelines and budget-    Perform Q&A and delivery of project to customer as well as customer invoicing and internal billing records-    Manage customer relationship on assigned accounts-    Participate in RFx responsesYou are great at:• Managing multiple projects simultaneously.• Set and continually manage project expectations with team member and other stakeholders• Managing projects so that they are delivered on time, on budget, and within identified scope• Address issues & escalations appropriately.• Identifying and tracking new opportunities within accounts including the participation in business development• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work. What it takes:-    Studies degree in Translation or Linguistics (or equivalent)-    5 years’ experience in managing translation projects-    Experience in managing linguistic projects (non-translation including localization, technical writing, transcription, interpretation, etc.)-    Experience managing large network of translators (50 or more)-    Experience managing government entities as customer-    Proficiency with SDL Trados toolkit-    Proficiency with SDL Flow-    Strong interpersonal, verbal, presentation, and writing skills. French and English required.-    Delivered projects under CGSB 131.10, ISO 17100 and ISO 18587   OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please [email protected]).


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