Technical Project Manager, Connectivity

Menlo Park CA
30+ days ago

Job Description

Facebook Connectivity is an initiative dedicated to bringing more people online and to a faster internet. Half of people are not yet connected, and making the internet available to every person on earth is a goal too large and too important for any one company, group, or government to solve alone. Facebook Connectivity together with its partners have come together to meet this challenge because they believe in the power of a connected world. This role is an opportunity to be part of these initiatives by working with various parties in the ecosystem, service providers and vendors to name a few. The common goal is to deliver affordable and fast internet service to unconnected parts of the world. Partner Engineering is a highly technical team that works with our strategic partners to integrate Facebook products into their mobile platforms, apps, and devices. In this unique partner-facing engineering team, you will use your excellent technical and business skills to deliver platform products that drive value for our community, our partners, and Facebook. The team plays a critical role in the success of our Connectivity programs through a variety of activities, such as helping partner OEMs and System integrators bundle Facebook products into their offerings and driving new applications and use cases with service providers. Our team has played an instrumental role in the launch and scaling of many connectivity-related initiatives here at Facebook.As a Technical Project Manager you will work closely with Facebook partner managers and Engineering teams worldwide handling the technical relationships with OEMs, System Integrators and Service Providers to scope and execute Connectivity deployments. You will get the opportunity to work on multiple key technologies alongside some of the most innovative companies and brightest minds in the world.
  • Manage multiple early stage and ambiguously scoped Facebook Connectivity projects in a matrix organization
  • Drive and complete projects from initiation to closure, implementing and adopting communication best practices with the partner and internally in Facebook
  • Ensure that Facebook project and support processes are followed throughout the partner life-cycle
  • Communicate partner needs to the Facebook product team to improve people’s experiences with our products
  • Work with Facebook product teams in creating and executing new programs with partners to accelerate Connectivity worldwide. Help launch brand new products including supporting early stage Alpha and Beta programs
  • Troubleshoot partner’s technical issues in real-time in cooperation with their engineering and second level operations teams and work with internal technical teams on resolving escalations
  • Use a broad range of technical and soft skills to build productive relationships with our partners
  • Use expertise and product insight to deliver high-quality project/integration/partner engagements, while sustaining self-driven productivity
  • Guide workflow changes, and gain consensus from stakeholders while driving to a solution
  • Respond and maintain effective communication with industry partners and internal stakeholders
  • Understand organizational structure and cross functional team dynamics and get support from and influence stakeholders as needed
  • Identify and surface insights using metrics on product usage to increase adoption and provide new solutions that address the needs of our partners
  • Build and manage strong working relationships with technical counterparts. Mentor and share knowledge with peers, creating a positive atmosphere amongst team
  • Willingness to travel up to 30% of the time (No travel currently due to COVID-19)
  • 4+ years experience as a technical project manager, solutions engineer, technical sales consultant, technical account manager or partner/sales engineer in the telecommunications space
  • B.A/B.S in Computer Science or equivalent degree or experience
  • Experience communicating and partnering with cross-functional teams
  • Experience coordinating, and multi-tasking in a highly organized manner
  • Experience with IT infrastructures (distributed, high availability, real-time infrastructures) and understanding of network protocols on different layers
  • Experience with mobile infrastructure, capabilities and network protocols, especially packet core infrastructure and BSS infrastructures for provisioning and charging
  • Experience drafting technical documentation, case studies and white papers
  • Knowledge of Cloud and DevOps
  • Knowledge of software development processes and best practices, especially in Open Source Projects. Knowledge with project and issue tracking systems
  • Experience working with System Integrators and OEMs from a technical/project perspective
  • PMP or similar project management related certification
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]


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