Job Description

This is an administrative role responsible for liaising with client contacts to effectively and efficiently streamline client requests with the internal service team. Duties for this role include understanding client requests, assessing available resources to meet those needs, delegating roles and tasks to the Stratus.hr team, and maintaining communication with both parties regarding status of tasks and deliverables. The ideal candidate has a minimum 2-3 years of customer relations experience, is willing to work hard autonomously, and demonstrates our company’s DNA of being coachable, committed, dependable, a doer, engaged, humble, having initiative, innovative, kind, positive, respectful, and trusted.

This is a full-time, in-office position at our headquarters in Sandy, UT.

Company Overview:
Stratus HR is a Professional Employer Organization (PEO) that has been publicly recognized as a repeat Best Company to Work For and Utah Top Workplace. We are committed to providing small and medium-sized businesses with top-level outsourced Human Resources services. Our services include professional HR consulting, customized and accurate payroll, tax and benefits administration, government compliance, risk management services, and HR technology.

Duties And Responsibilities

Responsibilities:

Manage multiple accounts; develop positive working relationships with all customer touch points.
Establish and maintain interpersonal relationships with client contacts.
Organizing, planning, and prioritizing work in order to meet client needs.
Check to ensure that appropriate changes were made to resolve client’s problems.
Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved client grievances to designated departments for further investigation.
Be a point of contact to refer clients to the appropriate parties.
Developing and implementing strategic plans to manage and grow accounts.
Collaborating with various internal departments to ensure that they fulfill all customer requests
Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs

Requirements:

Bachelor’s degree preferred.
Strong customer service and project management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and CRM software.
Highly organized and solution oriented.
Detail-oriented and able to prioritize.
Self-starter and able to work efficiently under pressure.

Benefits

What We Offer:

Employee of the Month Program (Employee of the Year = Free Trip Anywhere in the World)
Paid Time Off
Paid Holidays
401K (Company Match)
Medical Insurance with HSA (Company Match)
Short and Long-Term Disability
Voluntary Benefits (Dental, Vision, Life, Accident, Hospital, Critical Illness, ID Theft & Commute Guard)
Wellness Benefit Program
Monthly recognition breakfast
Generous Referral Incentive Program
Onsite Flu Clinic
Annual Giving Back Program