Job Description
- Oversee daily sales activities, delegate responsibilities, and ensure optimal staffing levels across teams.
- Provide coaching, feedback, and guidance to enhance individual and team performance, setting meaningful development goals.
- Recognize and celebrate achievements while addressing any areas for improvement with actionable feedback.
- Equip colleagues with the tools and training needed to consistently meet revenue targets and perform at high standards.
- Initiate HR-related actions, including recruitment, performance management, and team succession planning.
- Foster a positive and collaborative working environment, building cross-departmental alignment to ensure a “one team” approach.
- Maintain excellent relationships with key external stakeholders, such as guests, vendors, and partners, to drive new business and client satisfaction.
- Lead the team to achieve all personal and departmental sales targets, maximizing profitability across all revenue streams.
- Assist in developing the annual departmental budget and financial plans, aligning them with hotel goals.
- Develop and implement actionable sales strategies to increase occupancy, average daily rates (ADR), catering revenue, and banquet sales.
- Produce monthly reports and sales/catering forecasts to track market trends and performance, ensuring that the hotel exceeds its revenue plans.
- Conduct in-depth market analysis to identify potential business opportunities, adjusting strategies as needed to increase market share.
- Organize and participate in special events, sales blitzes, and trade shows to showcase the hotel to potential clients.
- Attend key local and national industry events to generate new business and expand marketing opportunities for the hotel.
- Provide guests with valuable information about the hotel’s offerings, local attractions, dining options, and loyalty programs to enhance their stay.
- Coordinate and schedule group bookings, conventions, and business events with the appropriate departments to meet client expectations.
- Ensure seamless communication of all special requirements and arrangements for VIPs, large groups, and key guests across departments.
- Collaborate with local business leaders and community groups to elevate the hotel’s visibility and foster partnerships within the city.
- Serve as a hotel ambassador by occasionally managing media inquiries and enhancing the hotel’s reputation through strategic visibility.
- Take on ad-hoc duties as needed to support the hotel’s operations and ensure continuity during high-demand periods or unexpected events.
- Strong leadership and motivational skills to build high-performing teams
- Expertise in luxury hospitality sales, catering, and convention services
- Financial acumen with experience in budgeting, forecasting, and market analysis
- Ability to build meaningful relationships with clients, guests, and partners
- Exceptional communication skills, both written and verbal
- Adaptability and problem-solving abilities for ad-hoc challenge
What we offer:
The salary pay range for this role is $116,00- $120,000. This range is only applicable for jobs to be performed at InterContinental Mark Hopkins. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Application Deadline: 11/8/24
So, join us and you’ll become part of our ever-growing global family.
Not applicable for Colorado applicants.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
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