Responsible for providing constant coordination review analysis input and communication of information between the external customers the sales account managers production planning and our manufacturing plants.
Responsible for the day-to-day operations in coordination with the Director Sales Administration.
Process all releases and coordinate timely delivery to customer.
Work with Production Planning Account Manager and customer to manage the forecast and confirm availability of inventory to meet customer requirements.
Review and enter customer requests for carton specs and pallet pattern specifications and pricing of new items.
Manage pallet returns by issuing pallet numbers to customers and following up on open tracking numbers enter return ware authorizations enter scrap requests customer claims repacks and coordination of reselection of held ware.
Complete Field Service Reports FSR due to quality and service issues communicated by customers.
Process vacation requests and maintain vacation documentation and leave of absence documentation identify training opportunities performance management of direct reports including salary review and performance appraisals and manage workload balance between team members.
Manage day-to-day operational decisions in the absence of the Director.
The desired candidate should have a high school diploma Associates degree is preferred.
Minimum of 5 years of customer service experience. Must possess good planning organization and interpersonal skills.
Must be able to make decisions analyze data solve problems and take initiative.
Requires quick thinking a sense of urgency concern for customer needs a desire to collaborate within a team environment and the ability to work under pressure.
Attention to detail and follow through skills are a must.
Must be able to collaborate with individuals from many different departments.
Above average computer math and telephone skills required.
Knowledge of SAP is preferred but not required.
About Ardagh Group
Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion.
Today we have a presence across Europe and the Americas.
- Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from?
- Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
- Did you know we produce more than 160 million containers per day?
Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible.
We believe that the success of our business depends on the success of our people.
We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.
Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!
Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.