Customer Service Representative

Eufora International
Carlsbad, CA
30+ days ago
Eufora International
Eufora International
eufora.net

Job Description

At Eufora International we are passionate about helping salon owners and stylists reach their potential with our earth-friendly salon professional products.

We are looking for a highly motivated, fast learner who can utilize product and industry training knowledge to meet Eufora's high standard of quality customer care providing service to our Salon customers with a focus on customer success, growth and business prospecting.

Responsibilities of this position include:

  • Providing an engaging and professional interaction with customers by phone, email, and web-based service CRM applications
  • Making outbound calls to key accounts
  • Receiving and accurately processing orders for products, literature, and promotions
  • Entering customer orders, shipments, payments, and order tracking information to appropriate applications and systems
  • Building relationships with customer base and resolving customer issues with a focus on the customer experience
  • Managing a database for customer invoices, accounts receivable, and promotional activity
  • Utilizing in-depth product knowledge to answer more specialized calls
  • Business prospecting in support of the sales team

The qualified candidate is:

A strong, solution-based thinker, detail-oriented, resourceful, and able to multi-task and adapt to changing priorities. You must be able to handle high-volume workload, be extremely organized, and possess efficient time management skills to meet the needs of our busy Salon customers.

Our CSR must possess a positive attitude with the ability to easily connect with others over the phone. You must be a dependable, honest, hard-working person who enjoys teamwork.

The required background and skills for this position are:

  • 2 years customer service experience
  • 1 year order processor experience
  • Inside Sales experience desired (2 years)
  • Excellent verbal and written communication skills
  • Excellent phone manner
  • Ability to read, write, and speak English
  • Accurate, fast typing skills
  • Proficiency with all Google products (Gmail, Google docs, Google sheets, etc.)
  • Proficiency with Microsoft Office (Word, Excel)
  • HS Diploma or GED is required
  • Data entry experience desired
  • Experience in sales or call center preferred
  • 1 year of call center or phone-answering experience desired
  • Sage50 accounting software experience desired
  • Familiarity with Hubspot CRM desired

Performance will be measured through Customer Satisfaction, accuracy and timeliness of work, and meeting sales goals.
$16.00 - $17.00 per hour + bonus
Benefits: 401(k), Medical and Dental insurance, Employee discount, Life insurance, Paid time off

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Employees comply with the Eufora COVID-19 Safety and Best Practices policy for on-the-job safety and personal care. Face masks are required along with check-in-screening and safe distancing.

Application Question(s):

  • Why do you think you are a good candidate for this position?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Required)
  • phone/call center: 1 year (Preferred)
  • order processing/data entry: 1 year (Required)
  • Sage 50 accounting software: 1 year (Preferred)
  • CRM software: 1 year (Preferred)
  • Google Suite: 1 year (Required)
  • Microsoft Office (Excel and Word): 1 year (Required)

Work Location: One location

Source

https://www.indeed.com/jobs

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