Customer Sales Associate

Trane Technologies
Laval, QC
30+ days ago

Job Description

- English will follow-

Chez Trane Technologies, nous défions l’impossible. Nos marques - y compris Trane® et Thermo King® - créent un accès au refroidissement et au confort dans les bâtiments et les maisons, transportent et protègent les aliments et les denrées périssables, connectent les clients à des performances élevées avec moins d'impact environnemental, réduisent considérablement la demande d'énergie et les émissions de carbone, et innovent dans l’objectif d’avoir un monde meilleur.


Résumé du poste

Trane à Laval embauche un associé aux ventes à la clientèle pour notre magasin de pièces et d'accessoires résidentiels! En tant qu'associé aux ventes à la clientèle, vous serez un conseiller de confiance pour les clients qui visitent nos magasins Trane Supply en résolvant les problèmes de pièces ou d'équipements, en fournissant des offres de pièces et des solutions de qualité, en traitant les commandes des clients et en répondant à leurs demandes.


Responsabilités



  • S'engage à la fois avec les clients au comptoir et les clients par téléphone pour identifier pleinement les besoins, répondre aux demandes de renseignement ou aux questions et offrir des solutions de qualité en temps opportun à leurs besoins en pièces et fournitures CVC.
  • Maintient ses connaissances actuelles sur les produits, offres et promotions Trane afin de s'associer avec les clients et d'augmenter les ventes en identifiant les produits associés ou en ajoutant des besoins d'extensions; présenter aux clients en personne et au téléphone.
  • Exécute les processus de gestion des devis et des commandes avec un haut niveau de précision pour accélérer le processus d'exécution et assurer la satisfaction du client avec une livraison en temps opportun
  • Aide au travail de gestion des entrepôts et des stocks au besoin - comptage des cycles, commandes en souffrance, réception de bons de commande, transferts, expédition et réception, stockage en magasin, contrôle des stocks et emplacement des bacs. Utilisation occasionnelle d’un chariot élévateur et soulevez jusqu'à 50 lb.

Qualifications



  • Diplôme d'études secondaires requis et diplôme en Mécanique du Bâtiment un atout.
  • Expérience dans un environnement dynamique axé sur le client avec un accent sur le service à la clientèle, l'amélioration continue et la sécurité.
  • Minimum de 2 ans d'expérience en vente interne, en vente au détail ou dans un domaine connexe; Les ventes / connaissances HVAC et une aptitude mécanique sont un atout.
  • Expérience avérée dans l'établissement de relations avec la clientèle et le maintien d'un service à la clientèle professionnel, même dans des situations difficiles.

Nous offrons une rémunération compétitive, des avantages sociaux et des programmes complets qui aident nos employés à s'épanouir dans leur vie professionnelle et personnelle. Nous sommes fiers de notre culture gagnante qui est inclusive et respectueuse à la base. Nous partageons la passion de servir les clients, de prendre soin des autres et de remettre en question ce qui est possible pour un monde durable.


Nous nous engageons à atteindre une diversité de main-d'œuvre qui reflète nos communautés. Nous sommes un employeur d'égalité des chances. Tous les candidats qualifiés recevront une considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, la grossesse, l'âge, l'état matrimonial, le handicap, le statut d'ancien combattant protégé ou tout statut légalement protégé.

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At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.



Job Summary:



Trane in Laval is hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.



Responsibilities:



  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
  • Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs.


Qualifications:



  • GED or High School Diploma required
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
  • Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.


We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Source

https://ca.indeed.com/jobs

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