Account Specialist

Entrust Datacard
Sunrise, FL
30+ days ago

Job Description

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Position: The Account Specialist position will assist the Sales Teams with achieving their order objectives by providing pre-sales and post-sales support. The Account Specialist is an integral part of the Customer Operations team and is responsible for supporting cross functional teams in quote management and managing the PO-to-cash process. The position requires the use of independent judgement to process and manage customer orders, troubleshoot order inquiries, and resolve customer satisfaction issues. This position works collaboratively with the Sales and internal organizations such as Finance, Support, and Sales Operations to ensure customer orders are executed with velocity and accuracy. Our colleagues demonstrate best-in-industry experiences by building trust and providing effective and timely results for our customers.

  • We offer flexibility

  • We offer a diverse work environment

  • Futureproof your career with a job in information security

How you will make an impact:

  • Customer Order Management including processing customer purchase orders and support contracts in Oracle EBS and Sales Force CRM systems, verifying pricing against quotes and/or contracts, ensuring export compliance and denied party checks are completed. Responsibilities include:

    • Processing orders in a timely and accurate manner

    • Manage the order flow from receipt of PO including closing the opportunity to order fulfillment to billing.

    • Provide Order acknowledgement and confirmation to Customers and Sales

    • Validation/integrity check of order (internal/external customers),

    • Follow up on any order discrepancies ensuring amendments or corrections to orders are actioned

  • Assist Sales Team with quoting and approvals ensuring compliance with published sales and business approval policies.

  • Work with the Renewals Team on managing the renewals process including renewal opportunity creation and quote creation.

  • Create and manage customer support contracts ensuring that SFDC/ ERP systems reflect valid contracts and items are included on maintenance schedules, renewed and billed as required

  • Monitor order status, communicating any issues to customers/sales

  • Assist Sales with addressing customer questions and resolving or escalating customer issues; provide timely and accurate responses to customers inquires as appropriate

  • Research customer install base when required for Sales activities such as an upgrade or maintenance renewal


Basic Qualifications

  • Associate degree or equivalent education and work experience

  • Experience using Oracle, Salesforce, or another ERP system

  • Proficiency with Microsoft Office Suite

  • 2+ years of proven success in Enterprise/B2B Industry, Finance or Sales Operations experience preferred

  • Highly organized, detailed oriented, customer-focused, innovative, and strong attention to details

  • Excellent communicator, transparent, collegial, and open to feedback

  • Ability to multitask and prioritize at times of high volume

  • Must be able to lawfully work within the US and have unrestricted work authorization for US

Why Should You Apply?

  • Leader in the security industry

  • Friendly, supportive & knowledgeable teams

  • Opportunities for on-the-job training

  • You’ll help secure identities!

For more information, visit . Follow us on LinkedIn , Facebook , Instagram , and YouTube

Entrust is an Equal Opportunity, Affirmative Action, Veteran, and People with Disabilities employer.


Jennifer Rayburn


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