The Service Sales Representative (SSR) in conjunction with Service Manager is responsible for customer development within FLSA districts, providing, and negotiating pricing for FLSA’s service sales. SSR’s are expected to work closely with Service Administrative staff and Service Operations to meet customer expectations.
ESSENTIAL JOB DUTIES: include the following. Other duties may be assigned.
- Perform sales calls on customers and prospects in an effort to sell and build FLSA’s service business. Collaborate with both the Service Manager and the Regional Sales Manager on developing a strategic plan including specific goals, and action items to be successful.
- Involved in the pricing approach to service accounts using FLSA service rates and menu pricing approach. Service Manager to approve all pricing prior to submitting to the customer or prospect.
- Provide prompt response to customers post inspection by reviewing any necessary repair, deficiency work found on Building Reports (ITM reporting platform) and explain results.
- Follow up on all pending sales quotes in a timely manner with a company goal of 5 days to explain scope, answer questions, and convey the importance of the repairs needed to help accelerate the award of the sale or further advance the opportunity through the sales cycle.
- Manage responsibly all sales activity within assigned salesforce account by recording both customer and prospect information with sufficient detail while also monitoring days that a proposal remains outstanding.
- Seek any necessary help from the Service Manager, District Manager, Regional Sales Manager or other officers of FLSA to assist in targeted and high priority sales calls/appointments/presentations.
- Collect and assemble new customer information in order to assist Service Administrators in completing the Customer Data Sheet as necessary.
- Represent FLSA at industry related meetings such as luncheons, lunch and learns, and trade shows when necessary. Participate with associations such as Building Owners Management Association (BOMA), and other industry related associations.
- Remain abreast of potential market opportunities through sales calls, networking and other market related information including possible changes and/or updates to local fire code requirements.
- Work directly with the Service Manager to assess customer relationship profitability.
- Visit customers and prospects at job sites to discuss any ongoing work and be available for questions.
- Complete all assigned e-learning modules by or before due date via the Rapid Learning Institute.
- Participate as a team member on all scheduled cadence calls with assigned Regional Sales Manager. Be fully prepared to discuss current sales opportunities including larger target type opportunities and potential obstacles to success.
- Meet or exceed annual sales quota as assigned by utilizing good time management skills with a well-developed skillset designed to close new business.
- Communicate with internal and external customers in a professional manner.
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
- HS Diploma or equivalent required. Bachelors or Associates degree and/or NICET certification preferred.
Experience, Knowledge, Skill Requirements:
- 3-5 years’ of fire protection service industry experience required. Must be able to work alone and as part of a team. Basic math skills, customer service, problem solving skills, decision making skills, ability to multitask, ability to meet project schedules, and the ability to train others is required. Construction or facility services industry experience, scheduling experience, billing experience, and the ability to plan and organize is preferred.
- Must have the ability to read, write and communicate in English with employees and customers.
Systems and Software Skills:
- Ability to operate a computer, Microsoft Office and the ability to read electronic blueprints is required. Experience with SalesForce preferred.
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with FLSA’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
PHYSICAL & WORK ENVIROMENT REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
While performing the duties of this job, the employee is consistently be required to drive, hear, as well as see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasionally be required to balance, stand and walk for extended periods, reach above and below shoulders, crouch, kneel, lift <20lbs, sit, stoop, twist, work at heights, bend, ascend/descend stairs, kneel.
Frequent local travel and occasional regional travel is required. Employee will frequently work in an office or remote setting and be required to sit for periods. Employee will rarely be required to work inside in hot/cold temperatures, and be exposed to loud noises and moving machinery, electrical hazards, chemicals, uneven and slippery surfaces, dust, fumes and odors, and standing on hard surfaces. Employee will be occasionally wear all appropriate personal protective equipment, as required by company safety policies.
About Fire & Life Safety America
Fire & Life Safety America is one of the fastest growing companies in the southeast and is proud of a well-deserved reputation for quality work and talented professionals. Our goal is to save lives and protect property by providing the best fire protection products and services in America.
FLSA is a full service provider that designs, installs, inspects, tests, and repairs all components of integrated fire protection systems. As an essential part of community safety, we provide 24-hour service assistance to residents, businesses, and health care facilities.
Founded in 1997, FLSA is the premier fire protection provider with offices in VA, MD, DC, NC, SC, AL, TN, FL, GA, OK, and TX. FLSA encourages initiative, independence, diversity and personal career growth with sensitivity towards work-life balance.
Our company is consistently recognized for service excellence while enriching the fire protection industry. FLSA supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job (OJT) training programs for new career-seekers. Many of our leaders chair NFPA code compliance committees, regional safety boards, and support technical education in local schools. We challenge our employees to continue training and education by encouraging NICET certifications. We continually strive to be the Employer of Choice for highly motivated Team Members who want to succeed in a fast-paced environment. We encourage initiative, independence, diversity, and personal career growth.
Fire & Life Safety America offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, and an excellent benefit package. Our benefits package includes:
- Medical Insurance
- Dental Insurance
- 401(k) Plan
- Flexible Spending Accounts
- Long Term Disability
- Short Term Disability
- Life Insurance for Team Members and dependents
- Employee Assistance Program
- Paid Vacation and Holidays
- Employee Referral Program
FLSA Core Values
- We are PASSIONATE about life safety.
- We have INTEGRITY (Do the right thing).
- We work in PARTNERSHIP with our customers and community.
- We constantly strive for OPERATIONAL EXCELLENCE (do things right).
- Our Employee’s, Customer’s, and community’s SAFETY is our #1 priority.
FLSA participates in E-Verify & promotes a drug-free workplace. FLSA is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)