Customer Success Manager

Zelda
Fort Myers, FL / Remote
30+ days ago

Job Description

Job Description:

  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their subscription; resulting in customer satisfaction, retention, and growth
  • Introduce services and capabilities to new clients and communicate value to decision makers
  • Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their membership
  • Collaborate with internal partners to overcome obstacles and maximize the value delivers to clients
  • Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
  • Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
  • Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Essential must-have skills:

  • 1-2 years relevant professional and/or internship experience
  • Bachelor’s and/or Master’s degree
  • Proven track record of success fueled by a passion for delivering value to clients
  • Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills

Job Type: Full-time

Salary: $65,000.00 - $70,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Work Remotely:

  • Temporarily due to COVID-19

Source

https://www.indeed.com/jobs

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