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Job CategoryCustomer Success Group
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
We are hiring a Digital Commerce Engagement Director for any location , with the option of telework!
Roles and Responsibilities:
The candidate will be responsible for overseeing B2B projects from conceptualization, requirements and solution design, through production delivery. The candidate will be responsible for the overall solution design to meet the business objectives, and for guiding a team through the build, test, and deployment phases. The candidate will be responsible for establishing key executive-level relationships to guide and influence their decision-making throughout the project lifecycle.
The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will have overall responsibility for the solution design and architecture of enterprise-level B2B commerce and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.
Experience in enterprise-level B2B commerce projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
Expert level understanding of Cloudcraze/Salesforce B2B Commerce and ancillary technologies
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience integrating Salesforce B2B Commerce platforms with the Salesforce product suite, including Sales, Service, and Community/Experience Cloud is preferred
Extensive experience with workflows, data validation, and security controls
Experience defining business requirements, writing user stories, and providing detailed B2B commerce system and functional designs
Strong understanding of database design and system architecture principles
Minimum Bachelor’s degree in Computer Science or related field, Graduate degree preferred
Must be authorized to work for any U.S. employer
Must meet skills and experience mentioned above in Specific Experience
6+ years direct experience in software development life cycle
4+ years experience in Salesforce B2B Commerce implementation
Proven experience in overseeing the direction, development, and implementation of Salesforce B2B Commerce software solutions
Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple workstreams
Must present a solution scenario to an Acumen Solutions interviewer, as provided during the interview process
For Colorado-based roles: Minimum annual salary of $140,300.00. You may also be entitled to receive incentive compensation , bonus, restricted stock units, and benefits.
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