About The Role
We're growing our team here at FunEx by adding a Customer Success person to allow us to maintain our high standards of customer service for both Laser City and Codo.ca customers.
Responsibilities will include...
- Responding to inbound customer inquiries and questions that come in via the phone, voicemail, email and live chat (taking bookings, answering questions, etc)
- Actively engaging with existing customers to make sure they're getting the most out of our services
- Assisting in maintaining internal and external support documentation
- Recognizing trends and patterns of problems our customers experience so we can solve them permanently
This position is based in our South Edmonton office (5104 67 Ave), so reliable transport is required.
FunEx owns and operates 3 Laser City Laser Tag facilities in Alberta (1 in Edmonton, 2 in Calgary) as well as our newest venture, Codo.ca. Codo provides online after-school clubs and camps for kids to participate in from home. They're built around Minecraft, Roblox and Among Us, and provide a more convenient and accessible alternative to traditionally after-school activities.
Check out our laser tag facilities at https://www.lasercity.ca and Codo at https://codo.ca
We strive to create a fun, friendly and welcoming work environment!
This role doesn't require a ton of unique experiences or qualifications. We're looking for someone with the right attitude and personality. We can (and will!) teach you everything you need to know about our products, processes and systems, - you just need to bring the right desires and soft skills!
- A genuine desire to help people, meet their needs and solve their problems
Excellent written and verbal communication skills
You must be comfortable with talking to customers on the phone as well as via email, live chat, etc. You'll be talking to lots of strangers! They're generally very happy and pleased to talk to you, but occasionally we need to have more difficult conversations.
Comfortable working weekends and evenings
This position requires some flexibility on scheduling as a lot of our services are delivered in the evenings and weekends, so that's when our customers want to talk to us.
Customer service or experience in an office environment
Working in an office dealing with the public isn't for everyone. We don't want this to be the first time you've done that, and discover that you actually don't like talking to people or working on a computer. So if you've done it before, hopefully you've decided you enjoy it!
Very computer literate
We're not expecting you to be a computer programmer, but you do need to be very comfortable with general computer/technology things.
- Great attention to detail, friendly, happy, confident, etc, etc!
This position is partially supported by a federal government program that is imposing some specific requirements on us for the candidates.
As a result, candidates must be...
- aged under 30
- currently unemployed or under-employed (eg, working part time, or working full time in a role not related to their education)
- a graduate of post-secondary education (doesn't have to be a 4 year degree!)
Who is the role NOT for?
- Someone looking for something to do for a few months. This is a permanent role and we want you to be with us for a long time, growing with our organization. If you’re looking for a short term thing because your profession isn’t hiring right now, this is not for you
- Anyone who is unreliable or not dependable. We’re a small organization, so when someone decides not to come to work on Monday because they partied to hard at the weekend, it really hurts everyone.
Don’t be put off by these things though! Hopefully you’re the kind of person who looks at those and says “yeh, I hate those people too, I’m not like that, I’m awesome!”. In which case, read on and apply!
This is a very communication-heavy role, so if you send us a generic email that you send to everyone else, well, that probably won't look good. Also, be sure to mention if you're a cat or a dog person. We don't care (much), but it's a good way to tell if you actually read the instructions.