Business Analyst-Salesforce Marketing Cloud Consultant

Soljit
Montréal, QC / Remote
30+ days ago

Job Description

Salesforce Marketing Cloud Business Analyst (Bilingual FR+EN)

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We are looking for a bilingual professional (French and English) with Salesforce Marketing Cloud certifications for the role of Business Analyst (BA). Any experience or certification in Salesforce Sales Cloud and/or Pardot will also be considered a strong asset.
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SOLJIT has been helping businesses and institutions with their digital transformations since 2009. As a Salesforce partner and consultant, we’ve been recommending, implementing and customizing best-in-class cloud solutions for organizations in search of growth, efficiency and scalability.
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We are looking for highly skilled and motivated professionals who strive to deliver high quality service to their customers, and are comfortable taking leadership roles in organizations.
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At SOLJIT, the Business Analysts have an empowered role. They manage projects from A to Z, and are in charge of:

  • Meeting with customers, understanding their needs, gathering their requirements, and providing recommendations about best practices.
  • Managing the implementation of the project, by delegating tasks to development teams, as well as performing some configurations themselves when it is more efficient.
  • Leading weekly follow-up meetings with both the development teams as well as the customer.
  • Testing the project before showing it to the client.
  • Accompanying the client in User Acceptance Testing.
  • Training the client.
  • Ensuring overall project quality and a high degree of customer satisfaction.

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In short, our Business Analysts combine the role of analyst, project manager, Salesforce expert, and customer coach. If the candidate is highly skilled technically and makes their customers and colleagues better via their interactions, they can also aspire to future leadership roles in our company.
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Responsibilities-Salesforce Marketing Cloud Business Analyst
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  • Successfully manage multiple projects at the same time.
  • Achieve a high rate of customer satisfaction.
  • Meet and develop positive long term relationships with customers.
  • Gather, analyze and document business requirements from customers.
  • Based on a combination of technical and business expertise, provide high-value advice and recommendations to customers.
  • Design and/or participate in designing solution architecture, which can include the integration of 3rd party applications (i.e.: AppExchange) or software.
  • Perform configurations in Salesforce Marketing Cloud (no coding required from the BA).
  • Optional / Asset: Perform configurations in Salesforce Sales Cloud (no coding required from the BA).
  • Successfully delegate configuration and development tasks to teams of Salesforce administrators and developers, and follow-up on these tasks.
  • Test and validate configurations and developments made by administrators and developers.
  • Report issues and follow-up internally until they are resolved.
  • Test and validate the end-to-end customer journey and user journey of projects.
  • Support customers after their project has been completed.
  • When needed, help other business analysts in their projects.

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Requirements-Salesforce Marketing Cloud Business Analyst
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  • Salesforce Marketing Cloud Consultant and Email Specialist certifications.
  • Salesforce Marketing Cloud experience 3 years+ of using the product.
  • Optional / Asset: Salesforce Sales Cloud and/or Pardot certifications and/or experience, including configuring objects, layouts, process builders, flows, permissions sets, profiles, and reports.
  • Successful experience managing customers and/or stakeholders when implementing projects.
  • Successful experience delivering high quality Salesforce implementation projects.
  • Successful experience as a Business Analyst with external customers (ideal), or with internal stakeholders (also acceptable).
  • Proficiency in French and English written and spoken, including the ability to write clear requirements in English.
  • The person is autonomous, organized and has the ability to manage and prioritize multiple tasks effectively while working toward aggressive deadlines.
  • The person shows initiative, responsibility and is a quick learner.
  • The person has demonstrated experience in ass-kicking (i.e.: kicking ass).

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Location

Montreal
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Job type

Full time
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Compensation

SOLJIT offers compensation based on experience, results and overall contribution to the success of the business. We offer flexible work schedules and the ability to work from home. We offer strong upward mobility.

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Analyste d’affaires Salesforce Marketing Cloud (Bilingue FR+EN)

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Nous sommes à la recherche d’un professionnel bilingue (français et anglais) certifié Salesforce Marketing Cloud pour le rôle d’Analyste d’affaires. Toute expérience ou certifications Salesforce Sales Cloud et/ou Pardot seront considérées comme des atouts importants.
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SOLJIT aide les entreprises et institutions à prendre le virage numérique depuis 2009. En tant que partenaire et consultant, nous recommandons, implémentons et personnalisons des solutions infonuagiques optimales pour les organisations à la recherche de croissance, d’efficacité et de structuration à long terme.
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Nous sommes à la recherche de professionnels seniors et hautement motivés qui donnent un service de grande qualité à leurs clients, et qui sont à l’aise lorsque vient le temps de prendre plus de responsabilités dans une organisation.
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Chez SOLJIT, les analystes d’affaires ont un rôle plus large. Ils gèrent les projets de A à Z, et sont en charge de:

  • Rencontrer les clients, comprendre leurs besoins, documenter les requis, et fournir des conseils sur les meilleurs pratiques à adopter.
  • Gérer l’implémentation du projet, en déléguant des tâches aux équipes de développement, ainsi qu’en effectuant certaines configurations lorsque c’est plus efficace.
  • Mener des réunions de suivi à toutes les semaines avec les équipes de développement, ainsi qu’avec le client.
  • Tester le projet avant de le monter au client.
  • Accompagner le client dans ses tests d’acceptation utilisateur.
  • Former le client.
  • S’assurer de la qualité de l’ensemble du projet et d’un haut degré de satisfaction client.

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Bref, nos analystes d’affaires combine les rôles d’analyste, de gestionnaire de projet, d’expert Salesforce, et de coach client. Si la personne est hautement qualifiée sur le plan technique et qu’elle rend ses clients et collègues meilleurs par ses interactions, elle peut aspirer à un rôle de leadership au sein de notre compagnie dans le futur.
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Responsabilités-Analyste d’affaires Salesforce Marketing Cloud
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  • Gérer avec succès plusieurs projets en même temps.
  • Obtenir un haut taux de satisfaction des clients.
  • Développer des relations positives à long terme avec les clients.
  • Collecter, analyser et documenter les requis des clients.
  • Basé sur son expérience technique et d’affaires, fournir des conseils et recommandations à valeur ajoutée aux clients.
  • Faire le design, ou participer au design et à l’architecture de la solution, ce qui peut inclure l’intégration d’applications tierces (ex.: AppExchange) ou de logiciels.
  • Effectuer des configurations dans Salesforce Marketing Cloud (pas besoin de savoir coder).
  • Optionnel / Atout: Effectuer des configurations dans Salesforce Sales Cloud et/ou Pardot (pas besoin de savoir coder).
  • Déléguer avec succès des tâches de configuration et de développement aux équipes d’administrateurs et développeurs Salesforce. Faire le suivi de ces tâches.
  • Tester et valider les configurations et développements faits par les administrateurs et développeurs.
  • Rapporter les problèmes (bugs) et faire des suivis internes jusqu’à ce qu’ils soient résolus.
  • Tester et valider les parcours clients et utilisateurs dans leur entièreté.
  • Supporter les client après le fin de leurs projets.
  • Lorsque pertinent, aider les autres analystes dans leurs projets.

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Requis-Analyste d’affaires Salesforce Marketing Cloud
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  • Certifications Salesforce Marketing Cloud Consultant et Email Specialist.
  • 3 ans et plus d’utilisation de Salesforce Marketing Cloud.
  • Optionnel / Atout: Certifications et/ou expérience Salesforce Sales Cloud et/ou Pardot, incluant la configuration d’objets, mises en pages, générateurs de processus, flows, permissions, profils et rapports.
  • Avoir géré avec succès clients et intervenants internes lors de projets d’implémentations.
  • Avoir géré avec succès et un haut niveau de qualité des projets d’implémentation Salesforce.
  • Avoir géré avec succès, et en tant qu’analyste, des clients externes (idéal) ou internes (aussi acceptable).
  • Proficient en français et en anglais, à l’oral et à l’écrit, incluant la capacité d’écrire des requis clairs en anglais.
  • La personne est autonome, structurée et capable de gérer et prioriser plusieurs tâches avec des échéanciers agressifs.
  • La personne fait preuve d’initiative, de curiosité et apprend rapidement.
  • La personne a de l’expérience démontrée en coup de pied et/ou bottage de derrière.

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Endroit

Montréal. À noter: si une personne hautement qualifiée ne demeurant pas à Montréal mais à une distance raisonnable (Ottawa, Ville de Québec, etc), elle peut aussi postuler.
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Type d’emploi

Temps plein
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Compensation

SOLJIT offre une rémunération compétitive basée sur l’expérience, les résultats et la contribution d’ensemble aux succès de l’organisation. Nous offrons des horaires flexibles et la possibilité de travailler de la maison. Nous offrons des opportunités de monter en responsabilités en fonction du potentiel.
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Type d'emploi : Temps Plein, Permanent

Salaire : 75 000,00$ à 100 000,00$ par mois

Avantages :

  • Assurance Invalidité
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Horaires flexibles
  • REER Collectif
  • Régimes de participation aux bénéfices
  • Tenue Décontractée
  • Travail à Distance

Horaire :

  • 8 Heures
  • Du Lundi au Vendredi
  • Quart de jour
  • Repos la Fin de Semaine

Formation:

  • Baccalauréat (Souhaité)

Langue:

  • Bilingue (Obligatoire)

Permis/certificat:

  • Salesforce Marketing Cloud Consultant certification. (Obligatoire)
  • Salesforce Marketing Cloud Email Specialist certification. (Obligatoire)

Télétravail:

  • Oui

Source

https://ca.indeed.com/jobs

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