Solution Architect

ServiceMax
New York, NY
30+ days ago
ServiceMax
ServiceMax
servicemax.com

Job Description

Who We Are:

ServiceMax's mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax's mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines – and the world – running, every single day. We pride ourselves in creating a culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.

Our Commitment:

ServiceMax is committed to providing a place of opportunity and growth for employees of all races, genders, and ages. We strive to build a team that better reflects the communities we live and work in. Join a team that is committed to equal representation in the workplace and fostering a community of education and action against racial, gender and social injustice. We welcome varying belief systems, philosophies, and lifestyles.

The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to run their services businesses more effectively.

What You Will Do:

  • Lead consultant on functional project teams utilizing the ServiceMax, Max Approach Methodology to implement the ServiceMax solution. Accountable for the following:
    • Leading discovery and design workshops
    • Completing business requirements analysis and confirmation
    • Ability to transform business requirements into a set of end to end solutions within the application
    • Identifying and documenting specifications and criteria for customizations
    • Confirming functional design with client
    • Supporting configuration effort by project consultants
    • Overseeing quality reviews and testing of the configured solution
    • Documenting finalized solution design and build specifications
    • Leading deployment and hand-off
    • Coordinating resolution of client-reported feedback and issues
    • Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions
  • Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements
  • Provide Field Service "Best Practice" guidance to clients
  • Mentor PS and Partner Consultants providing guidance in defining field service business processes, communication, and scalable implementation strategies
  • Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness
  • Support Sales by identifying upsell opportunities with existing clients
  • Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and client's point of contact (POC) on enterprise projects
  • Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements
  • Liaise with and support other functional groups within ServiceMax – including (but not limited to) training, development, support, product and engineering.
  • Identify business use cases within different verticals or client implementations that may augment ServiceMax's product roadmap and delivery best practices
  • Review and provide input to PS training materials and presentations
  • Develop case studies, presentations, and internal processes and guidelines

What You Bring to ServiceMax:

  • Bachelor's Degree in Business, Technology, or related subject
  • Minimum 2+ years' experience with Salesforce in an administrative or configuration management capacity required
  • Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder)
  • Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred
  • 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)
  • 5+ years' experience working in a technology focused company
  • Demonstrated leadership skills working with clients and peers
  • Comfortable leading meetings/ sessions with Senior Management to discuss business process
  • Excellent oral and written communication skills
  • Ability to work in a globally distributed team environment, liaising with on-site teams and clients.
  • Results driven attitude in a fast-paced environment
  • Commitment to quality, customer success, and customer satisfaction
  • Willingness to travel up to 50% of time, including international travel

Desired Skills:

  • Experience with field service operations or management, including experience with customer service management and call center support
  • 1+ years' experience implementing or working with the ServiceMax application

What ServiceMax Offers You:

  • Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
  • Flexible Spending Benefits
  • Flexible Time Off
  • 401(k) Retirement Savings Program
  • Commuter Benefits
  • Professional development and training opportunities

For more information, visit www.servicemax.com or visit us on LinkedIn, Instagram or Twitter.

Our Hiring Process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ServiceMax.

ServiceMax is an equal opportunity employer. We eagerly seek applicants

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