Job Description

Job Overview
We are actively seeking an ambitious, highly motivated manager to guide our people and our business to achieve their greatest potential. We’re looking for someone who will embrace everyday challenges with an entrepreneurial spirit, placing emphasis on team culture and client experience.

The Store Manager will oversee all day-to-day studio functionality from sales to staffing and will provide full support for our amazing estheticians, receptionists, and clients. This includes scheduling services, welcoming guests, checking in/out guests, problem-solving and keeping the studio organized. The Store Manager will also be responsible for maximizing sales productivity, profitability, maintaining and growing our membership base, inventory control, and working with local businesses to create off-site or on-site events to foster a fun-filled community for Clean Your Dirty Face.

To join our team, you need to be energetic, welcoming and committed to delivering outstanding customer service.

Responsibilities:

Oversee the on-boarding, training and development of all staff members as necessary and ensure optimal staffing levels
Drive team to exceed monthly, quarterly, and yearly sales goals and membership base by fostering a positive environment. Develop a very energetic, fun, positive culture through contests and incentive based motivation
Demonstrate a solutions-oriented mindset and ability to execute within company standards in any situation
Provides every staff member with formal reviews, but also provide in the moment feedback and coaching to your team when necessary
Actively seeks new partnerships and event planning opportunities to build strong community relationships and brand awareness
Owns in-studio retail by ensuring regular attention is paid to merchandising and product sales and that all products are restocked and properly displayed. Monitor inventory levels and order as needed
Manage and create trackers as necessary (client, profit, inventory, marketing, etc.)
Navigate and master the online point of sale system for sales transactions, appointment booking, check-ins and client account management
Owns the in-studio client experience from end-to-end. Provides outstanding customer service; builds client relationships and ensures each client receives a consistent, memorable experience.
Complete or ensure daily opening and closing tasks are completed

Qualifications/Requirements:

Ability to work full-time which can include weekends and evenings (~40 hours a week)
A positive, friendly, upbeat and personable demeanor. A passion for skincare is a plus!
2+ years of management experience in retail/salon hospitality, health + fitness and or restaurants preferred. Previous Spa experience strongly desired
Amazing communication skills - must be able to set clear expectations and give/receive feedback clearly and effectively
Ability to work a non-traditional schedule (want to get in a workout or visit the doctor by skipping the rush hour times? That’s what Thursdays are for!)
Proficient in MS Word and MS Excel
Ability to multitask, demonstrate initiative and strong work ethic, is equally as happy rolling up their sleeves and digging into metrics as they are networking with local business owners and handing out free facial cards
A self-starter who will identify problems and present proactive solutions to the appropriate members of the CYDF team
A LOVE for customer service
Must be able to lift a minimum of 10 lbs. overhead and stand for 6 hours with or without reasonable accommodation

Benefits:

This position offers competitive base salary; based on experience + performance with an opportunity for performance-based bonus
Paid Time Off
Growth potential within the company
Free Facials, Discount on products

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits: