Customer Service Representative - ENTEC
Thursday, August 19, 2021
The purpose of the Customer Account Representative is to partner with outside sales to manage daily activities of their assigned customer accounts. The CAR serves as the point of contact for customers’ requests, transactions, and coordinates the fulfillment of shipping orders through Entec’s infrastructure. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating within Entec guidelines and procedures. The goal is to maintain current customer relationships and drive sales.
The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio. Primary responsibilities include:
- Process the customers’ purchase orders and all related requests according to policy and procedure
o Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing
o Provides proper documentation and certifications related to the transactions
o Maintains all customer specific information within the operating system
- Monitors order progression across multiple departments within Entec
o Utilizes company systems and reports to accurately monitor progression of orders through the system
o Release orders in advance to reduce cost and prevent error.
o Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines
o Submits sales orders for timely invoicing
o Have basic knowledge of all other departments’ duties to properly field customer inquiries and satisfy requests.
Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing Sales Order Adjustments
- Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations
o Ensures customer’s new purchase orders and blanket orders align with Entec policy, and take action to resolve discrepancies between the customer’s request and Entec policy
o Monitors and enforces existing orders per the terms of the agreement between Entec and the customers.
Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
- Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts.
o Completes tasks based on priority level
- Contributes to the group’s success by assisting with coverage during absences or offering assistance to others during slow workload periods.
- Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
- Stays up-to-date on developments related to the company, profession, resources, and technology
KNOWLEDGE / QUALIFICATIONS / SKILLS / EXPERIENCE:
Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office: specifically Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
- Willingness to adapt in an evolving environment
- Ability to maintain high level of organization and prioritization
- Strong analytical skills
- Ability to work in a fast paced environment and determine level of priority
- Innate sense of urgency that provides proactive and consistent work
- Bachelor’s degree or equivalent work experience required
- Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
- Capacity to produce a large quantity of error free work in a timely fashion
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
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