Senior Cloud Application Administrator

Ellucian
Charlotte, NC
30+ days ago
Ellucian
Ellucian
ellucian.com

Job Description

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 20 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.



Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 20 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.


About the opportunity

Application Administrators at Ellucian perform delivery of contracted services for our Cloud customers. Ellucian cloud leverages the Information Technology Service Management (ITSM) framework in executing our day to day work; this includes request fulfillment (planned work), change management, incident management and problem management. Delivery of contracted services includes day to day hands-on keyboard work based on established ITSM standards, architecture standards, methods of procedures and troubleshooting standards.


Where you will make an impact

  • Responsibility for and focus on delivering high uptime for our customers
  • Execute operational and maintenance activities via planned work
  • Ensure assigned technical work is planned prior to designated window.
  • Validate supplemental teams needs to finalize assigned work are available and assigned
  • Execute assigned work based on plan, and designated maintenance window
  • Follow change management standards o Follow runbooks for common tasks o Recommend improvements to runbooks
  • Participate in hand off processes/calls to ensure service delivery objectives are met consistently across all global teams
  • Incident Management / Rapidly troubleshoot incidents:
  • By leveraging service restorative actions
  • By understanding what causes most issues and the actions to mitigate those on your assigned technology stack


What you will bring

  • Administration and troubleshooting of web servers and web applications running on Tomcat, Apache, IIS, Nginx; Tomcat preferred
  • General knowledge of Windows Domain and Active Directory.
  • Working knowledge on JasperSoft, SAP BO & IBM Cognos a big plus
  • Experience with Identity Access Management, Single Sign-on Configuration/Support (SSO)
  • Experience with setup, configuration, managing and troubleshooting LDAP and SSL
  • 3+ years of experience in installing, configuring, troubleshooting, and tuning a major network application with a database backend and a web front-end
  • 3+ years of experience with Cloud scale Linux Administration
  • 3+ years of experience with Windows administration (2012 R2, 2016, 2019)
  • Proven experience providing tier two operations and support in a multi-customer cloud environment
  • Experience in Shell, Perl, Ruby, Python, PowerShell or similar scripting languages to automate common tasks.
  • Experience with DevOps tools - Ansible/Terraform/Jenkins/etc
  • ITIL v3 or v4 Foundation certification.
  • Experience troubleshooting application and service issues, implementing and communicating technical solutions
  • Demonstrated experience to resolve issues and restore service quickly
  • Possesses the tenacity to delve to the root of the issue quickly, understand why it happened, and prevent it in the future
  • Proven ability to collaborate with team members to achieve successful customer outcomes
  • Demonstrated ability to learn new technologies, methods, and tools quickly
  • Strong verbal and written skills, excellent customer service, as well as high attention to detail
  • Preferred hands-on operational experience with Amazon Web Services or Microsoft Azure, with AWS certification ( AWS Certified DevOps, AWS Certified SysOps or AWS Solutions Architect certification preferred
  • B.S (Computer Science/Engineering)


What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • 401k & Bright Plan - to help you save for the future
  • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
  • 5 charitable days to support the community that supports us
  • Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
  • Parental leave
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Tuition Reimbursement Assistance
    • Professional development opportunities

#LI-PB1


Additional Information:

Req ID: 3379
Hiring Type: Full - Time
Level of Experience: Mid-Career
Remote: Yes
Travel Required: None

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote