Job Description

Position: IT Business Analyst
Location: 4949 Canada Way, Burnaby, BC, V5G 1M2, Canada[pc] (HYBRID)

Working hour: 7hr per day

closing date : 20th Nov,2024

The City is interested in hiring an experienced Business Analyst to provide expertise and external best practice to lead the development of integrated business and process transformation plans for Enterprise Content Management project. The Business Analyst Consultant will work with key partners from the project team and the business to provide facilitation of business requirements planning and preparation workshops, for projects implementation. They would support the formulation of strategies, plans, and activities to support IT project implementation, user adoption and be responsible for required business requirements documentation and deliverables to ensure quality outputs. Enterprise Content Management is a multi-year initiative wich aims to increase staff efficiency by reducing time-consuming tasks around records storage and retrieval tasks, augment compliance with applicable legislation and regulatory requirements, and improve privacy protection, access control, integrity, authenticity and overall record quality and compliance. The Business Analyst fills a key role on the ECM Project Team, helping to successfully deliver business solutions that enable the City to meet and beat ECM strategic goals and objectives. This Business Analyst is responsible for business process re-engineering, business requirements analysis and data/content migration across all phases of the project. As a Business Analyst, you collaborate with key stakeholders from technology and the business to document the current business processes and to define the business model and procedures and are responsible for ensuring that the final deliverables meet the intended needs of the business.

Duties/Responsibilities:

Working with SMEs documents processes for maintaining sound records management practices, including optimizing retrieval, archiving and secure destruction of records processes.

Assesses the impact of the proposed business requirements on the systems and collaborates with 3rd party technical specialists and subject matter experts to implement solutions

Research solution options as required

Documents business requirements in various forms such as business requirements document (BRD), use cases, user scenarios, user stories, service design blueprints, business process maps, functional and technical specifications, etc. Ensures documents are catered to the audience and effectively translates business requirements and that documents maintained regularly throughout the project lifecycle

Conducts process reviews, process improvement and impact assessment due to system changes or new implementations. Identifies all activities required to support to-be processes

Conducts gap analysis between business rules, business requirements, legislative/compliance requirements and desired to-be state

Supports and contributes to reports or presentations on solution options, status of current and future work activities, work plan, change readiness, UAT, etc.

Works with project or program team(s) on solution design, ensuring needs and business goals of stakeholders are met throughout the project lifecycle

Works with business analysts on other projects to identify critical interdependencies

Plans production readiness activities with stakeholders and project/program managers

Plans and coordinates user acceptance testing (UAT)

Lead and/or participate in functional testing of proposed solution

Monitors project risks and ensure all issues are accurately and timely documented

Assists with the development of metrics within system related technology and business organizations

Desired Experience

6+ years’ experience in a Business Analysis role

Minimum of six years of current, relevant experience working in a medium to large-sized IT

department/organization working with multiple teams of technical staff; or an equivalent combination of education, training, and experience

Considerable related experience in designing, implementing, supporting, and administering a complex, corporate-wide electronic records management system

Experience in Business Process Model and Notation (BPMN) is an asset

Government Experience (asset but not mandatory)

Experience in Project Management and/or Change Management is desirable

Additional desired experience for ECM BA

Solid understanding and experience with management, and processes/business functions that relate to the technical ECM architectural constructs

Experience with ECM project lifecycle and BA work planning for ECM projects

Experience with data or content migration from legacy to SharePoint Online

Experience with SharePoint Online as an intranet tool would be a bonus.

Qualifications

Demonstrated advanced and current IT knowledge

Demonstrated leadership and supervisory skills

Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines

Must be a team player and work well with cross-departmental teams

Ability to learn quickly and apply new knowledge, unfamiliar processes, and techniques

Commitment to regular ongoing professional development (including leadership and specific IT skills, professional associations, and current industry trends)

High level of professionalism and ethics

Strong interpersonal skills and communication skills

Work closely and build strong trust-based relationships with new and existing clients while collaborating with the Spot Solutions team members over the entire life cycle of the project

Be highly organized, analytical, naturally collaborative, and the primary client advocate

Help create a culture inside and outside Spot Solutions as a trusted, friendly and accessible source for knowledge and help

Certification

IIBA / PMI / PMI-PBA would be an asset

Applied knowledge of change management methodology (e.g. Prosci) is an asset

Lean, Six Sigma or Lean Six Sigma (Green Belt or higher) an asset

Education

Bachelor’s degree in business, information technology or a related field.

Business Analyst (ECBA, CCBA, CBAP or CBATL) or equivalent

Thanks & Regards

Simran Vishwakarma

Job Type: Fixed term contract
Contract length: 12 months