Job DescriptionOPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Solutions consultant position is instrumental in implementing, designing, and supporting cloud and enterprise-level solutions with OpenText and Microsoft products for commercial and end-user applications. This position requires strong collaboration with Sales, Partners, and Customers and will be working with multiple platforms, tools and a variety of OpenText cloud solutions and on-premise technologies. This is an excellent opportunity for individuals who strive to solve real-life business and technology problems through implementation of cloud and enterprise solutions and enjoy acquiring hands-on skills and experience with new technologies.
You are great at:
Leading large-scale enterprise system implementations involving one or multiple OpenText products and technologies, including business workflow and capture-related solutions, and to ensure successful, on-time delivery.
Leading design, installation, testing and supporting of OpenText products (e.g., RightFax, EasyLink/Xpedite Fax2Mail/cloud fax, XMedius Fax/cloud fax, Alchemy, OpenText Cloud Capture/Capture Center, B2B EDI) implementations based on customer’s requirements and OpenText projects/resourcing needs.
Working with users to formulate and document business requirements. Identify, investigate, and analyze business processes, procedures and work practices. Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behavior.
Developing implementation requirements, functional specs, acceptance criteria, and assist with generating Statements of Work (SOWs) or Letters of Engagement (LOEs).
Providing technical and project leadership in the design and architecture of OpenText solutions.
Taking responsibility for deploying functional solutions, such as to create, adopt and implement system test plans, and to ensure acceptable quality and integrity of the system.
Creating user and training documentation and conduct formal training classes.
What it takes:
Expert knowledge with cloud implementation, systems implementation, and troubleshooting on the Microsoft platforms.
Strong knowledge with networking and telco (VoIP/FoIP/CUCM) infrastructure.
Familiarity with B2B EDI, cloud services and enterprise content management systems desired.
Working knowledge of SQL, Exchange, Office, Office 365, Lotus Notes, SAP, VMWare required/strongly desired.
4-6 years of experience in Professional Services, consulting, systems implementation/systems engineering and support experience within an enterprise software company/IT department.
4-6 years of hands-on implementation experience with Microsoft technologies (AD, Exchange, SharePoint, SQL Server, Windows Servers technologies) and/or enterprise cloud technologies (Azure, Office 365, etc.)
Bachelor’s degree in Computer Science or related field; or equivalent work experience required.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected] ).