Customer Success Engineer- Cortex

Palo Alto Networks
Plano TX
30+ days ago
Palo Alto Networks
Palo Alto Networks
paloaltonetworks.com

Job Description

Company Description


Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.


Job Description


Your Career

Cortex (previously Demisto, a SOAR company) Customer Success Engineers are responsible for providing our customers with technical expertise and professional services to make sure they are meeting their objectives. You are a key component of our company’s success, working together with customers, partners, and their awesome Cortex colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

Customer services – assist customers with their product questions and technical issues, and work with the Cortex teams to resolve the issues and answer questions. Technical services include writing scripts, troubleshooting, training, and any other technical request.


Qualifications


Your Experience

  • Ability to develop and maintain scripts in Python or JavaScript
  • Understanding a variety of security products and secure coding techniques
  • Linux system administration & troubleshooting experience
  • Familiarity with the different products, processes, and ecosystem
  • Experience in customer-facing roles
  • Experience as a Security Incident Responder or SOC analyst/manager
  • Ability to work under pressure, and prioritize tasks accordingly

Additional Information


Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

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