Assistant Financial Center Manager

Cadence Bank
Houston, TX
30+ days ago
Cadence Bank
Cadence Bank
cadencebank.com

Job Description

Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony.

Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with high touch. We take the time to discover our customers' needs and pain points, which provide the opportunity to build long-lasting relationships that work. We're a regional bank, so we're small enough to offer personal attention, yet we're large enough to offer big bank services. We celebrate our home, our neighbors, and the diversity we represent. We share common goals and situations. We embrace each other as valued team members. And we bring the best people forward.


As an Assistant Financial Center Manager, you will support the manager in leading the financial center team to meet and exceed performance targets, providing an exceptional customer experience and ensuring operational excellence. The Assistant Financial Center Manager assumes responsibility as the inside sales manager and plays a key role in coaching, developing, and managing the performance of team members, as well as modeling for them the use of the Cadence Vision sales process. This position is also responsible for helping customers by discovering financial needs, problem resolution, processing routine transactions on occasion and originating new deposit and loan products.

Functions:

  • Do Right by building, developing and deepening customer relationships, following the Cadence Vision sales process and using needs-based questioning to identify deposit, credit and investment solutions to help customers achieve their financial goals.
  • Embrace We by coaching and developing team members' sales, service and operations skills. Also Embrace We by supporting the transactional needs of the banking center on occasion (and at manager discretion) and referring identified opportunities to the appropriate line of business.
  • Own It by meeting or exceeding individual sales and activity objectives as measured by team benchmarks and scorecard. Also, establish preset appointments to identify customer needs via in-person meetings, teleconsulting activities and outbound community involvement.
  • Introduce Fresh Thinking by educating customers on alternative channels and technologies that provide value and convenience.
  • Promote and model the Vision sales process and management routines in conjunction with the Financial Center Manager.
  • Originate new consumer and business depository accounts and execute a defined new customer onboarding plan. This position is also responsible for the origination of cash management solutions such as Treasury Management, Merchant Services and ACH.
  • Originate consumer lending applications including home equity lending (NMLS registered).
  • Recognize small business opportunities and make quality referrals to proper business partners and team members.
  • Assist manager in maintaining operational soundness for the team which may include balancing cash drawers/vaults, processing CTR reports and transactions, opening and closing procedures, etc.
  • Demonstrate strong problem resolution and customer service skills to provide an elevated ease of doing business and strong advocacy among the customer base.
  • Maintain compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
  • Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Qualifications:

  • High school diploma or GED required.
  • Bachelor's degree, Associates degree or equivalent work experience preferred.
  • 2-3 years of banking experience or demonstrated sales experience in business, retail or other industries.
  • 1+ year(s) of demonstrated team leadership and coaching experience in a high-performance sales and service environment preferred.
  • 1+ year(s) of cash handling experience preferred.
  • Proven track record of exceeding activity and goal expectations in a consultative sales environment.
  • Strong organizational skills with enhanced attention to detail and follow-through.
  • Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote