Account Manager

Shakopee MN
30+ days ago

Job Description

  • Develop and build strong relationships with customers by learning, understanding and anticipating their needs
  • Assist with new opportunities and provide insight and expertise
  • Serve as the primary contact for Account Executives and production, and potentially for the customer
  • Assist in taking job specifications from Account Executive or customer and submit as required
  • Compare job specifications and artwork against estimate and identify differences.
  • Open job and create all necessary production documents
  • Facilitate team meetings as identified by project and customer requirements
  • Track jobs through production and communicate internally and externally for specification validation, problem resolution, and project status
  • Review proofs prior to sending to customer
  • Schedule press checks and perform as needed
  • Complete sample review and kit checks as required; identify potential quality issues
  • Keep accurate records on all jobs for future reference should questions arise


  • Degree in Business, Communications, Graphics Arts or other related fields or 5 years relevant experience
  • Superior service skills, professionalism and negotiation skills
  • Excellent organizational skills and the ability to effectively manage multiple priorities
  • Flexibility to react to last minute changes with a positive attitude and attention to detail
  • Successful problem-solving abilities
  • Knowledge of printing processes and capabilities
  • Excellent listening skills
  • Ability to self-motivate
  • Strong verbal/written communication skills
  • Effective time-management skills
  • Knowledge of Microsoft Office Suite


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Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


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