Customer Success Associate

San Diego, CA / Remote
30+ days ago

Job Description


MediKeeper Inc. is a software technology company that offers a comprehensive suite of population health management tools intended for health plans, brokers, TPA’s, wellness companies, and employer groups. Our goal is to build the most engaging, cutting-edge, and impactful corporate wellness portal in the market, and we want your help!


MediKeeper’s growing Customer Success team is seeking a Customer Success Associate. The position is based in our San Diego office. The right person for this position is excited to take on new challenges, can wear multiple hats, and is a team player. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the health and wellness space.


  • Support MediKeeper’s small to medium-sized customers by ensuring they are continually driving value for their business
  • Onboard new customers to the platform and align with business goals
  • Educate customers on standard product and custom-designed features, including browser and mobile app usage
  • Troubleshoot client-reported issues
  • Work cross-functionally with internal teams, such as Customer Success, Product, Engineering, Sales and Marketing
  • Perform project management tasks for product enhancements and escalated requests


  • Experience in a customer-facing role
  • Strong attention to detail, organization, and time management skills
  • Ability to communicate and collaborate with key stakeholders and internal teams
  • A history of working on cross-functional teams
  • A critical eye and the willingness to give candid feedback
  • A passion for health, wellness, and technology
  • Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure


  • Account management or customer service experience
  • Corporate wellness experience
  • Knowledge of Jira or agile framework methodologies (e.g., Scrum)


  • Education: Bachelor’s degree (Business administration, public health, or related field)
  • Experience: 1+ year in account management or similar positions


  • Work on a rapidly growing, cutting edge web and mobile-based product at the intersection of IT and Health Care industries
  • New office in the heart of Sorrento Valley with occasional catered lunches, quality fresh ground coffee, and excellent snacks
  • Dual monitors, docking station, and sit/stand desks
  • Mac and Windows friendly environment
  • Flexible work schedules including some work-from-home days
  • 401K, medical / dental / vision healthcare coverage, and other benefits
  • Business casual environment
  • Potential personal and company performance bonuses


MediKeeper was founded in 2003 and launched its first product, The Personal Health Record, in 2004. Since 2003, MediKeeper has greatly expanded its portfolio of products. Today, MediKeeper offers a comprehensive suite of population health management tools intended for health plans, brokers, TPA’s, wellness companies, and employer groups. MediKeeper’s tools enable healthcare consumers to make smarter health-related decisions. The MediKeeper technology gathers and analyzes disparate health data. By providing de-identified population reporting in a seamlessly integrated portal, MediKeeper’s customers are better able to manage their population’s health and make smarter wellness investments. Our product provides millions of users a chance to take hold of their health and wellness, and using the robust tools that the Medikeeper platform provides, make decisions to improve their lives long-term.

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home


  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Ability to Commute/Relocate:

  • San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred)


  • Customer service: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes


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