Inside Sales Representative (CSR)

New-Line Products LTD
Surrey, BC
30+ days ago

Job Description

Are you looking for a position with high earning potential and growth opportunities in the field of industrial sales?

For over 45 years, New-Line Hose & Fittings has taken pride in its commitment to “keep the customer moving.” Our talented team of experts in the field has contributed to our steady growth and expansion across Canada. Our specialized service paired with our incomparable drive to exceed our customers’ expectations is what makes New-Line unique. As specialists in the field of industrial and commercial hose and fittings, New-Line continues to grow our loyal customer base. Check us out at

New-Line takes pride in its people, interactive training programs, use of technology, and commitment to celebrating and promoting our team’s successes through our rewards and incentive programs. We are committed to identifying and developing key skills in our workforce in order to continue to grow and succeed through our strong talent.


New-Line is currently seeking a knowledgeable and friendly Inside Sales Rep (CSR) to join our Surrey headquarters. This crucial role in the sales department works in conjunction with the Customer Service and Field Sales teams to exceed sales objectives by using knowledge and sales skills to upsell and gain new contracts. Working with vendors and other departments within the company to facilitate a smooth flow of product orders, delivery, and customer satisfaction. If the following describes you and your experience, we welcome you to apply:

  • You are knowledgeable about our products and industry; previous experience in a similar industry is considered a strong asset as you will be providing technical advice and quotations to reps and customers
  • You have excellent customer service and relationship-building skills; you enjoy speaking to customers ensuring that their needs are being met and looking for opportunities to provide solutions and sales
  • You have strong time management skills; able to provide prompt and efficient service when providing quotes and following-up with customer
  • You have strong problem-solving skills; you’re able to troubleshoot through asking the right questions
  • You have a high degree of accuracy and attention to detail; you will be able to prepare detailed invoices and proposals with minimal error in coordination with company policy
  • You have strong mathematical skills such as calculating discounts, prices, services, etc.
  • You are computer-savvy; proficiency in MS Office Suite, Sage 300 (Accpac), Outlook is preferred
  • You value teamwork; you will be working closely with other members of the sales, purchasing, receiving, and warehouse team to provide to ensure customer needs are being met at all times


  • A competitive base salary + progressive bonus structure and monthly commission program
  • Company-sponsored social events, BBQs, outings, lunches, and more
  • An excellent benefits package including RRSP matching, Tenure Bonuses, Educational Reimbursements, Fitness Credits, Extended Health/Dental, and Vision Care
  • Employee recognition awards and opportunities for prizes
  • A safety-oriented environment with great team members and management
  • The opportunity to cross-train and grow within the company and become a Subject Matter Expert in our diverse industry

Job Type: Full-time

Additional pay:

  • Bonus pay
  • Commission pay
  • Overtime pay


  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program


  • 8 hour shift
  • Monday to Friday

Work remotely:

  • No


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