Customer Success Manager, Buy-Side Relationships

Tubular Labs
Los Angeles, CA
30+ days ago
Tubular Labs
Tubular Labs

Job Description

Tubular Labs is the worldwide leader in online video intelligence. We work with the world's greatest media companies, agencies and brands, empowering them with data to maximize the power of the new digital video landscape. Our insights empower enterprises to find and partner with influencers, make purchasing decisions, and improve content strategy and media planning.

Tubular is powered by a team of media enthusiasts. We offer an opportunity to make a real impact on your career, on our company, and the global media industry. With a highly engaged client base, we offer an insider's view on the rise of the new generation of entertainment.

This is an exciting time for Tubular; social video is exploding like never before, and we have ambitious plans to ride this growth wave and increase growth for our customers and the company. To help us do this, we need a Customer Success Manager to act as the face of Tubular in expanding our buy-side relationships.

What you will do:

    • Run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s brand and agency clients, ensuring Tubular is a must-have solution in their product stack
    • Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions
    • Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products
    • Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Identify upsell opportunities for your Account Manager partner to close
    • Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services
    • Leverage analytical ability to pull insights to demonstrate the best practices of using Tubular
    • Identify, represent and share best practices across the global CSM team
    • This role will report to the Head of Customer Success, US & Latam.

About you:

    • You have 5+ years of experience as a CSM, Account Manager or Partner Manager in the digital video, martech, social media, online data/research, measurement or analytics spaces
    • Experience working with leading brands, agencies and media companies to provide strategic insights and grow reach and revenue
    • Comfortable applying data to inform buying decisions
    • Good communication skills, both verbally and in writing
    • Comfortable working in ambiguous, ever-changing environments
    • Self-motivated with demonstrated ownership over processes or products
    • Empathetic and able to work with diverse personalities

What do we offer:

    • Chance to play with the hottest firms in media and technology
    • Great compensation package and equity
    • A 401(k) plan to help you prepare for your future
    • Flexible PTO and the support to actually take it
    • Free health insurance, dental and vision package options to fit your needs to ensure you're happy and healthy
    • Fantastic global and flexible work environment
We are committed to creating an inclusive and diverse Tubular team. We believe that different perspectives lead to better ideas and more creative solutions that allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities, and perspectives, and are an equal opportunity employer.


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