Retail Assistant Manager - Twelve Oaks, Novi

Kendra Scott
Novi, MI
30+ days ago
Kendra Scott
Kendra Scott

Job Description


About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview
We are looking for energetic and customer service-focused leaders to assist our Store Managers in building Kendra Scott culture, customer experience, brand awareness, and operations in our store.

  • Act as a stylist and personal shopper to our customers by learning who they are, sharing the latest fashion trends, and helping them create customized looks to fit their lifestyle and leave them feeling beautiful and confident
  • Coach, manage, and develop the store team to live out our core values of family, fashion, and philanthropy and provide a “WOW” customer experience that is unforgettable
  • Work closely with the Retail Store Manager to cultivate and maintain a positive and uplifting work environment and family-centric culture
  • Lead the team in creative, fashion-forward styling of KS products; help team members develop their personal style and knowledge of trends to assist customers
  • Assist the store manager in recruiting, hiring, and employee training and development
  • Act as a brand ambassador in the store and in the community; develop and maintain key relationships that will help drive brand awareness, support, and increase store traffic
  • Assist the Retail Store Manager with critical store operations such as re-merchandising, inventory management, scheduling, and managing discounts and expenses to increase profitability
  • Lead by example, following all processes, procedures, policies, and standards as set forth by our the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently
  • Act as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue
  • Facilitate knowledge-sharing and training as needed
  • Ensure the store is properly maintained and kept clean and organized to provide a WOW shopping experience for customers and inspiring workplace for team members

Minimum Requirements
  • Must be over the age of 18
  • Ability to lift and move at least 50 lbs.
  • Ability to bend, squat, twist and reach
  • Ability to stand and/or walk for at least 6 hours per shift
  • Must be available to work at least 30 hours per week, including nights and weekends

Our Ideal Candidate Has:
  • Bachelor’s degree or equivalent experience
  • 2+ years' relevant leadership experience
  • Genuine passion for providing exceptional customer service and developing customer relationships
  • Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach
  • A proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
  • Exceptional organizational and communication skills
  • A strong ability to build cross-functional partnerships and work collaboratively
  • Genuine enthusiasm for fashion and style
  • A growth mindset: desire to learn, grow, and embrace new ideas
  • A shared appreciation for our core values of Family, Fashion and Philanthropy
  • Ability to relocate long term to pursue career growth opportunities strongly preferred
  • Must be available to work at least 30 hours per week, including nights and weekends

Picture Yourself at Kendra Scott:
At Kendra Scott, we believe our employees are the heart and soul of our brand. We are dedicated to challenging, supporting, and investing in our employees, and Kendra Scott is a company that offers regular opportunities for career development and opportunities to give back to your community. We want everyone who joins our team to be empowered to reach their full potential—and to feel like they are making an impact in the fashion industry while doing good, too.

We are an equal opportunity employer and value diversity at our company.




Retail - Novi, MI


Twelve Oaks

Position Type

Full Time





Zip Code


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