Sales Consultant

Rolling Hills Memorial Park
Richmond, CA
30+ days ago

Job Description

The Sales Consultant is accountable for assisting families in making cemetery arrangements & funeral services through the selection and purchase of cemetery property, funeral options, merchandise, and services on at-need or pre-need basis, ensuring the expectations of client families and their guests are exceeded.

  • Meets with client families on a pre-need/at-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
  • Establishes a professional relationship with client families to ensure that all needs are being met.
  • Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
  • Provides tours and guides families that visit the cemetery to lot locations.
  • Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
  • Completes required paperwork, insures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
  • Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.
  • Develops new prospects and community-based contacts.
  • Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
  • Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
  • Actively participates in all required location and company training initiatives.
  • Reports all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner.
  • Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
  • Consistently meets or exceeds company standards in revenue generation in order to maintain employment and benefits eligibility status.
  • Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
  • Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
  • Identifies and remedies all hazards at location and on grounds.
  • Performs other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • College degree or some college preferred.
  • Proven track record of success in inside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable law.
  • Valid state-issued driver’s license in good standing and acceptable driving record.
  • Basic overall computer proficiency.
  • Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.
  • Ability to effectively present information to client families, co-workers, and leadership.
  • Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
  • Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
  • Ability to effectively utilize all sales training and techniques to fulfill production requirements.
  • Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional, friendly, and courteous manner.

Job Type: Full-time

Experience:

  • Sales: 3 years (Required)

Work Location:

  • One location

Work Remotely:

  • No

Source

https://www.indeed.com/jobs

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